This Bad Supplier was listed as a Gold Supplier at Alibaba.com. We purchased 2 pieces of equipment plus accessories based on multiple email and telephone exchanges. They sent us videos to show how the equipment was supposed to work. Many details were provided. However, it turned out that what the equipment they shipped us were so sub-par and haphazardly made that they could not work at all.
I received an email offering me supply of Samsung Gear VR Glasses. Seller found me out through my visiting history on Alibaba. I ordered for 15 of these 3D glasses. The waiting time for overseas was normal. Things got worse when I found out I received something totally different – leather wallets!
This was a new supplier of a new product line we were seeking to import. We have had only good experiences through Global Sourcing website in the past. We did not do sufficient due diligence. Once money was sent we did not hear back from this supplier. No product shipped. Nothing.
Order placed August 2015. We were told they would make an October 1 deadline, which was missed. The time of writing this is early May 2016. We have received almost no photos, and needless to say, there is no sign of this order being completed. We lost our 50% deposit plus the cost of pickups and other parts we had made and shipped to the manufacturer.
We purchased a tube bending machine with 6 months warranty from Michal van der Molen and paid upfront. The machine arrived with no computer to run it , he said it must of got lost and would send us another machine but all the machines he offer he could never seem to come up with the goods.