We have made an order for more than 100 USB and paid up front directly to the company’s account with a well-known international bank. After many correspondence we received the stock very late and it was only half of the quantity ordered.
It’s been more than a year but my refund is still not issued! I requested, complained, emailed, messaged many times to Aliexpress as and the Chinese supplier HongKong TD Mobile Wholesale, Victor Dong but no response. Please let me know how can get my refund.
We contacted a seller HF Vehicle on Alibaba which for the information told us that we would be contacted by their bike sellers , and so it was. After payment we were given a false tracking number and said to wait a few days. Now the request for clarification and confirmation that the goods have actually been delivered is completely gone! We also wrote to the company on Alibaba explaining the happened but here we had no answer …. is there anything we can do to get our money back?
I have had such a bad experience with this Chinese company, hopefully you can do something here to stop others have the same costly experience. I have a startup business that I am running solely and have very tight budgets and time frames. I selected this particular printer as they convinced me of their quality and good service. My alarm bells started to ring when they advised they had gone to print without providing any proofs, not even a PDF let alone a hard copy.
The supplier (Stanley) online and Ding Xuesong on his account name for western union, sent me his first email in the year 2014, that he got my details from Alibaba for promotional items. Up until now his email is going but he didn’t reply to the ones we sent with our own original email we used for transaction, but replies to other mails from other addresses.
Order 100 unites of USB flash drives to heck if authentic or fake ( they requested 100 units min order quantity (the contact asked me to send the money direct to some people and not the company, using the excuse that Chinese government levy’s high taxes. Once they confirmed receipt of the funds, they emailed back that they will ship the products same day. The next day I got an email that the products are stuck in customs and I need to pay 90% Brand Tax within 72 hours otherwise customs will confiscate the products!
The Chinese online supplier VNSKY (Gavin Chang) have dispo component (15/06/2015) send payment via Bank Transfer 07/07/2015 No product no more response …
Our experience in fraud case is not good because this supplier is totally fraud who went speechless after taking the 100% payment of the order value and is not replying any of our Email or phone calls. We would like to advice other buyers to not trust Jinan Zhitengweiye Import & Export Co. Ltd, as all the information given by this supplier were not existing anywhere in China.
We are facing a big problem with this company in China. We ordered A4 paper 80 G for $25740 with the full LC and they sent all documents to our LC issued bank (Burgan Bank Kuwait) with the condition of LC and the bank sent us an advice letter to release the documents and send the payment. Now Shijiazhuang Xuyong Import And Export Trading Co.,Ltd stopped responding completely.
The products that were shipped to us, had a completely different specification than the products ordered. We ordered a 3.1A charger, but were delivered a 2.1A charger. The product we received would fall apart within a few minutes of use.