Cherrytech Ltd

Cherrytech Ltd

Are you looking for information on the company Cherrytech Ltd located in United Kingdom who sells Series Current Transformer? If so, read below to read one buyer’s experience with this company.

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Cherrytech Ltd

Buyer’s Nationality:
United Kingdom

Cherrytech Ltd

Seller Website:

Seller Address:
Unit 4, The Meadows, Waterberry Drive, Waterloovile, PO7 7XX, United Kingdom

Initial contact with the supplier:
Online Supplier Directory

Type of product(s) being purchased:
Series Current Transformer

Value of the Purchase Order when the incident occurred:
100,000 to 1,000,000 USD

Destination market of order in question:
US or Canada

Type of Complaint(s):
Missed Lead Times

Stage of relationship with the supplier at the time of the incident:
More than 10 orders had been placed with this supplier when the incident occured

User Experience:
We have used this company for two and a half years there have been issues with quality and there approach to us as a company.

The order in question was placed in December 2021 we were given a promise of delivery within 6-8 weeks, and after chasing daily and being ignored many times, we received a part shipment 7+ months late in August 2022 and only 300 pcs not the 6800 pcs total. which was only a partial qty, which was not expected. After chasing again we were advised a further shipment would be made for a larger qty but again only 400 arrived with no paperwork, again another partial qty. They then insisted that we paid for the goods prior to shipping again we had terms with this supplier and they removed and insisted on keeping the 50% payment upfront for the outstanding balance of goods. After multiple email and conversation over a number of months we asked to cancel the order and they then advised that this was a NCNR which we didn’t agree with and we would never have placed originally.

The last shipment received was September 2023 some 21 months after placing. They then did not deliver the final 200 pcs outstanding so we have cancelled these so this meant they could cancel the order months before they just took our money. The goods in question where readily available via multiple channels including direct and franchise distribution when we tried to cancel originally and at the correct price not the inflated price they were charging. Not only have they cost us in multiple ban charges and multiple freight charges they have cost us massively in the price of the goods, and we are talking thousands of pounds.

We could have cancelled the order with Winn/Wynn WINQ (or whatever their name is as they changed their name and bank account 3-4 times in 2 years) and placed direct on the manufacturer and paid 90,000USD less than Winn took from us and on a 6 weeks delivery so we could have closed the order satisfied our customers etc years before so this 90,000usd is straight off our bottom line as our customer now has no need for them. The lies they told are amazing and no-one should have to go through this so we want other companies to know not to use them or be cheated/fooled by them up front. They kept our money right up until the last 200 so we had no way of cancelling and they held us over a barrel. We spent so much time chasing it probably cost us double this in doing so.

User Recommendations:
We learned the hard way, never trust this supplier. There lies and there breath of contract is not to be ignored

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