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Erasmart Shenzhen Chaung Cheng Da Technology Co Ltd

Erasmart Shenzhen Chaung Cheng Da Technology Co Ltd

Looking for information while you are performing due diligence on Erasmart Shenzhen Chaung Cheng Da Technology Co Ltd from China who sells XP600 Dual Head DTF Printer, Vertical Shaker, and Oven? If you’re looking for information on this company then read the below experience of one buyer who ended up having problems with this company.

You will also find some links to help you find more related information about Erasmart Shenzhen Chaung Cheng Da Technology Co Ltd on Supplier Blacklist and on Google as well as other bad suppliers of XP600 Dual Head DTF Printer, Vertical Shaker, and Oven reported here on SBL.

Erasmart Shenzhen Chaung Cheng Da Technology Co Ltd

Buyer’s Nationality:
United States

Seller:
Erasmart Shenzhen Chaung Cheng Da Technology Co Ltd

Seller Website:
www.erasmart.com

Seller Address:
401, Building 5, Nanfang Digital Innovation Industry Base, No. 80, Puxia Road, Henggang Street, Longgang District, Shenzhen, China

Initial contact with the supplier:
Online Supplier Directory

Type of product(s) being purchased:
XP600 Dual Head DTF Printer, Vertical Shaker, Oven

Value of the Purchase Order when the incident occurred:
6,001 to 12,000 USD

Destination market of order in question:
US or Canada

Type of Complaint(s):
Missed Lead Times, Lack of Labor, Contract Violations, Scams & Other Unethical Activities

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
I have over 400 screenshots of proof. Seller made many promises. 1. Seller promised customer support. 2. Refund if printer was bad or if he did not give good customer support. 3. Six month printhead warranty, 36 month warranty on all other parts. 3. Seller promised the shaker oven could run on 110V plug. 4. Seller promised 5-6 days delivery after I paid for air ship.
All seller promised was a lie. After I paid seller would barely even respond. Seller has blocked me. Seller would lie and say he would meet on WhatsApp he never showed up. It took 3 weeks to receive my products. Seller sent wrong screws. No instructions and no customer support. The printer was bad when I received it. The motherboard was bad. I paid computer technicians $500.00 to check power. I had 3 technicians say it was bad. The port had now power. The seller refused to help. Or believe them. He called them stupid. After battling trade assurance refund. Seller finally sent motherboard. At this point I k has set too long in machine. So I have to replace printhead. Dampers, and ink lines. At this point seller has blocked me. He offers no help at all. I have had to pay so many to help me set up software since it was all in Chinese. After finally spending so much money we have the printer running “for now” I’m sure all other parts will go bad soon. . Now the seller has me blocked. And he gave no instructions on shaker oven. He promised it would run on 110V. All was a lie. After finally finding another company to help me. They let me know the cord the seller sent will burn down my shop. I have to pay an electrician now to require everything. After seller sent pictures of plug and I ask seller can it run in 110V. He promised. I have been battling refund spending many sleepless nights fighting trade assurance for refund. They want to only offer me $800.00 when I paid $6.300.00. Plus over $3,000.00 more on technicians and replacement parts. This is a night mare. For some reason this company. Has zero fear of trade assurance. Trade assurance rule is. If seeker or buyer does not respond to refund request. They automatically give it to the who applied. The seller never responded. For some reason they didn’t give my my refund. And did not make seller abide by the trade assurance policy. So over 6 weeks later. I have wasted almost $10.000.00 dollars and I still do have a printer that will work. This has almost made me lose my company. I can’t even afford to place orders I need.

User Recommendations:
Never trust alibaba trade assurance rules. Only buy from US so you know they will make companies honor policies. And never place a big order from china. I have only 2 sellers I trust in alibaba.

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