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MTU Tech MT Digital Industry

MTU Tech MT Digital Industry

Are you researching possibly doing business with MTU Tech MT Digital Industry from China who sells Large Format Printer? If so, you may want to read the below review of the experience of one buyer and their recommendation to consider when dealing with this company.

You can also find more searching options to learn more about MTU Tech MT Digital Industry on Supplier Blacklist and across the web.

MTU Tech MT Digital Industry

Buyer’s Nationality:
United States

Seller:
MTU Tech MT Digital Industry

Seller Website:
www.mtutech.com

Seller Address:
101A, Building 8A, Caohejing Hi-Tech Park of Pujiang, No. 188 Xinjun Ring Rd, Shanghai, Minhang 201100, China

Initial contact with the supplier:
Online Supplier Directory

Type of product(s) being purchased:
Large Format Printer

Value of the Purchase Order when the incident occurred:
12,001 to 25,000 USD

Destination market of order in question:
US or Canada

Type of Complaint(s):
Contract Violations

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
We ordered a large format printer from MTuTech which was supposed to include a 1 Year Warranty. Everything went well until we hooked up the printer and discovered after a week of use that the cooling unit they sent us was leaking and damaged on the inside (some of the radiator blades were bent – see attached picture). We informed MTutech that we we had a warranty claim for the cooling unit but they completely dropped the ball on us. First, they refused to send a replacement unit. Then they asked us to open it up and repair the unit with their guidance. We refused and told them that we are not qualified technicians and would instead hire a local printer tech company to fix the unit if fixable. They again refused to pay for qualified local technicians to get involved. Then it became even more ridiculous, they told us we needed to pay for one of their technicians to fly to our location. We ended up hiring a local technician who charged us USD $280 for the repair. We presented that invoice to MTuTech for reimbursement and as you can see from the attached picture of our Wechat interaction they again refused to pay for the repair bill (we didn’t even ask for cash but a credit towards ink or other parts). DO NOT BUY FROM THEM, THEY DO NOT HONOR WARRANTY

User Recommendations:
MTuTech may have decent printers when they work but do not expect them to honor your warranty if you are not in China. Only buy if you can service them yourself.

User Submitted Image 1:

User Submitted Image 2:


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