Are you researching possibly doing business with Ningbo Onerbike Co Ltd from China who sells Electric Tricycle? If so, you may want to read the below review of the experience of one buyer and their recommendation to consider when dealing with this company.
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Ningbo Onerbike Co Ltd
Ningbo Onerbike Co Ltd
No.238 Yunlin Middle Road, Ningbo, Haishu District, 310300, China
Initial contact with the supplier:
Type of product(s) being purchased:
Value of the Purchase Order when the incident occurred:
100,000 to 1,000,000 USD
Destination market of order in question:
US or Canada
Type of Complaint(s):
Missed Lead Times, Lack of Labor
Stage of relationship with the supplier at the time of the incident:
We placed multiple orders over 3+ years and the quality of product and customer support declined badly with each order. So much so that we averaged 15%+/- of un-sellable product and customer returns/refunds for faulty product right out of the box. Some of our experience opening new stock – badly chipped paint, known faulty bearings installed using a slot head screwdriver damaging the face plate and just covered with grease to hide damage, mis-aligned frame welds, faulty batteries, hydraulic brakes with no oil, un-true wheels (wobbly), bent disc brakes, parts missing. While they say they test their product before shipping this is obviously not the case or many of these errors and issues would have been so obvious and easily fixed before shipping. But when these companies have 100% of your money before they ship there is zero incentive for them to do the right thing and offer proper and ongoing support.
Just because you have ordered from a company previously do not expect quality to be the same or improve. Make sure you visit their factory prior to ANY shipment, be it your first or 10th and negotiate payment to not give them 100% of your money before you see the product in person at delivery. They will tell you they do proper QA but as you see in the included photos this is not the case.
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