Need more information on Jiangsu Tuoguan Steel Co Ltd located in China? If you’re considering doing business with this company, read below to read one buyers experience with when they were looking to source 304 Coarse Thread Rod from them.
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Jiangsu Tuoguan Steel Co Ltd
Jiangsu Tuoguan Steel Co Ltd
Jiangsu Province, Wuxi, Jiangsu Province, Wuxi, Jiangsu Province, Wuxi, +86 13357919938, China
Initial contact with the supplier:
Value of the Purchase Order when the incident occurred:
6,001 to 12,000 USD
Destination market of order in question:
Type of Complaint(s):
Missed Lead Times, Contract Violations, Scams & Other Unethical Activities
Stage of relationship with the supplier at the time of the incident:
I work with a procurement agency in Ghana and we had a request for threaded bars and we had to go online to source. The search took me to China and I checked through various sights and they looked more credible. I contacted them for quote on 5/04/22 which Lune responded with a quote on 8/04/22. After preparing the order to Lune on the 1/06/22 based on the price and quantity they quoted and swift advise sent on 13/06/22. Kate took over during the Purchase Order stage. On the 18/08/22 Kate came back saying we should go up on quantity on some of the line items that was after we chased them up to update us on when the items will be delivered after missing the deadline they advised which is 15 – 20 days. On the 25/10/22 we canceled the order based on they fact that they were insisting we go up on quantity and then later the end-user came back and said they should go along with the increase in quantity which Kate provided us with a revised quote. We prepared an order to them on the 10/01/23 with the new revised quantity and made full payment. When it was time to deliver the items, they kept tossing us until eventually they said the items were ready. Since it was ex-works, we made arrangement to pick them up which got to Ghana on the 29th of April. Upon checking the goods, we realized it was incomplete and checking with the documents received from the freight forwarder, it indicated they received partial order, not full order. The total was supposed to be 346 pieces of items, they only delivered 148 pieces. When we contacted them, Kate told me she’s checking from the factories and that she delivered the full order. For 3weeks that was the same excuse given. She later came up and insisted I make another order in addition to what is left in their factory before they will release the rest of the goods. We kept going back-and-forth on it until eventually I asked Kate not to worry about the cost of delivery, we would pay for it ourselves .
NEVER DO BUSINESS WITH CHINA IS MY ADVISE.
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