NSE Automation Co Ltd

Have you been doing research on NSE Automation Co Ltd located in China sells Allen Bradley Make Servo Drive 2198 D020 ERS3? If so, read on below to read one buyers experience when trying to buy Allen Bradley Make Servo Drive 2198 D020 ERS3.

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NSE Automation Co Ltd

Buyer’s Nationality:
Australia

Seller:
NSE Automation Co Ltd

Seller Website:
www.nseautomation.com

Seller Address:
Unit 1602 Top Plaza No 2 Lujiang Road Siming District, Xiamen, Fujian, 361001, China

Initial contact with the supplier:
Online Supplier Directory

Type of product(s) being purchased:
Allen Bradley Make Servo Drive 2198 D020 ERS3

Value of the Purchase Order when the incident occurred:
6,001 to 12,000 USD

Destination market of order in question:
Australia/New Zealand

Type of Complaint(s):
Contract Violations

Stage of relationship with the supplier at the time of the incident:
Order #3-5

User Experience:
Experience has been very frustrating and annoying specially when supplier keeps telling lies. The product I have bought comes with one year warranty and it failed at the time of trial. This product is directly replaced straight away by the manufacturing company but supplier kept telling me lies and told me that manufacturer has only agreed to repair because product is faulty due to human error. I accepted and asked to send me the report from manufacturer saying it happened due to human error which supplier never sent it to me but not only that they got the product repaired from 3rd party without even telling me or asking me and the product is with them from December 2022. And now then started to ask me for money for the repair which should be replaced free of cost. they staid pay us $4500 and then $3000 and now asking for $1300 with in a week and threatening me by saying this (If it is overdue, it will be deemed that the customer has voluntarily given up the product, and our company will re-stock it for sale) That is so frustrating and annoying to deal with such companies that they do not even care.

User Recommendations:
Please be very careful with overseas suppliers they take money up front and if something happens they never give you money back or make some excuses like we have received the material in broken condition by breaking the material by itself or they ask you to pay for the repair cost.


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