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Royal Holding Group Ltd

Royal Holding Group Ltd

Are you looking for information on the company Royal Holding Group Ltd located in China who sells Seamless SS Pipes External? If so, read below to read one buyer’s experience with this company.

Also you will find related search links to explore more about Royal Holding Group Ltd on Supplier Blacklist and across the web.

Royal Holding Group Ltd

Buyer’s Nationality:
Brazil

Seller:
Royal Holding Group Ltd

Seller Website:
www.royalsteelgroup.com

Seller Address:
Kangsheng Development Industry Zone, Tianjin City, Wuqing District, 301700, China

Initial contact with the supplier:
Online Supplier Directory

Type of product(s) being purchased:
Seamless SS Pipes External Diameter 88.90mm * WT 3.05mm, as Stated in ASTM A-312

Value of the Purchase Order when the incident occurred:
12,001 to 25,000 USD

Destination market of order in question:
Brazil

Type of Complaint(s):
Contract Violations, Scams & Other Unethical Activities

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
On 06/13/2022 I consulted 3″ Sch10s stainless steel tubes from this company , and I stressed that I was representing one of the largest distributors of non-ferrous materials in Brazil. Mr. Michael informed me that you had the material for prompt delivery (07 days), and sent me the attached offer.

With customer acceptance, I requested the PI, and 50% advance of the order amount was deposited.
The materials were ready almost a month later, and the customer paid for the rest hoping he could ship the goods.
I had requested photos of the material to know the type of packaging you would do. To my surprise, the packaging was not adequate, and I requested that they be placed in plywood boxes.

Mr. Michael from this bad supplier informed me that the cost of the wooden boxes would be USD400 and that it would be up to the customer to pay. I didn’t think it was fair because I work with several Chinese companies where packaging and product safety are paramount.
In this way, I agreed with Mr. Michael that the customer would not pay and that we would split the amount, where I would be devaluable from my commission of USD200 and you would pay the rest (I attach proof of payment of my WU commission of USD200). As you can see the order was USD20,790.

Another surprise was the type of boxes in which you placed the material, totally inadequate (see photos in previous emails), not counting the total inability to transport, where they put the materials together with chemicals.
Well, as it were not enough, my client as proof of good intention and for paying a fine for the delay, consented you to make the completion of the transport to the port of Santos.

Customer received the material and sent it to its client, due to the time elapsed, relying on all the documentation received.
In the above documents, you will see COMERCIAL INVOICE informing the dimensions of the pipes: external diameter 88.90mm * WT 3.05mm, as stated in ASTM A-312. So far so good.

NOW CUSTOMER HAS VERIFIED THAT THE TUBES ARE COMPETELY OUR OF STANDARD WITH EXTERNAL DIAMETER OF 76.20mm after chemical analysis was found it is NOT EVEN STAINLESS STEEL i was scammed!! The material is completely wrong and they refuse to accept it back or to pay for it.

Total lack of professionalism, no quality control, no inspection, nothing, simply sent a 3″ tube and wrote what is in the Technical Standard the cheated it is not even stainless steel!

User Recommendations:
Do not conduct business with this company EVER!

 

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2 comments on “Royal Holding Group Ltd

  1. We have been cooperating with this supplier for stainless steel coils for 3 years, but this has never happened before. Before shipment, their factory uses a spectrometer to measure the chemical composition according to unified standards, and then issues a report. It will be shipped after it is qualified. We also use plywood packaging, because plywood allows transportation, but if it is solid wood, it will be more troublesome to import.

    If your material is inconsistent, perhaps you can provide the material to a third-party inspection agency to help you verify it. And provide them with authoritative and impartial third-party inspection reports

    However, in a situation like this, it is unreasonable to maliciously write these negative reviews to discredit the supplier because of the reduction of one’s own commission.

  2. Dear customer

    Let me show your the details again.

    1.The default packaging for steel pipes is woven bag packaging. Unless the customer has special requirements for wooden box packaging, we will add the packaging cost to the quotation, otherwise it will be executed according to the default packaging.
    2. The terms of this order are FOB, which means the customer is responsible for sea transportation. As for the goods and chemicals being loaded in the same container, it is the responsibility of the customer’s freight forwarder and we cannot control it. hope you can understand.
    3. The outer diameter of the steel pipe is the size requested by spectification, and the customer has signed and confirmed it in the sales contract. if any concerns for the contract, it should be communcarted before confirming the order.
    4. We have provided a material report for the product, which is consistent with the customer’s material requirements. Suggest customer to conduct material analysis in a legitimate third-party testing laboratory. We are confident that the material fully meets the requirements of the contract.

    If you still have any question and concerns, please feel free to contact with me.

    Best wishs!

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