Shandong Xinjude Metal Material Co Ltd

Are you looking for information on the company Shandong Xinjude Metal Material Co Ltd located in China who sells Aluminum Foil? If so, read below to read one buyer’s experience with this company.

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Buyer’s Nationality:
Czech Republic

Seller:
Shandong Xinjude Metal Material Co Ltd

Seller Website:
www.sdxjd.en.alibaba.com

Seller Address:
Chuangye Mansion A-1115, Shandong, Liaocheng, 17-1712, China

Initial contact with the supplier:
Online Supplier Directory

Type of product(s) being purchased:
Aluminum Foil

Value of the Purchase Order when the incident occurred:
6,001 to 12,000 USD

Destination market of order in question:
China

Type of Complaint(s):
Scams & Other Unethical Activities

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
We made an order in the beginning of March in 2022. We have contacted the supplier on Alibaba and as we shared a business card here, they contacted me on WhatsApp where we finished the details of the initial order.

Their sales representative, Amelia, was sometimes really “annoying” and was always trying to sell us much more than we needed. Her approach was always make everything quick and if I did not answer for 2 minutes she started to asking me if I am still there and what do I think. It was making me really uncomfortable. When I mentioned that to her she apologized and everything was perfect after this.

We have ordered aluminum foil in the rolls with inner shaft to use with our machine. The initial order should have been for 10 tons of these aluminum rolls but I insisted that we should order less to try the quality. We have ordered 2 tons. As we had specific requirements for the rolls, they told us that they can’t produce a sample for us which was understandable regarding our specification and requirements. They told us that 2 tons are MOQ and we agreed.

From time to time Amelia contacted me to told me that they can’t produce it based on our requirements and they need to adjust some of these criterias. We did not have a problem with that and this happened like 3 times more. After the initial order was ready, Amelia told us that it has been shipped with our shipping marks (Our Company 1/2 & Our Company 2/2) and is on its was to the port in Shanghai. We did not receive any phot documentation of the packaging or the product. I always asked her how is the order going and there were always some problem and the order needed to be postponed but after some time she said that it was already shipped.

She warned us that due to the COVID situation in Shanghai, the port was closed and our order will be most likely to be postponed once again. She tried to make us order another batch as she did not know when they will ship our initial order from the port. We did not order it, of course. At the end of May I have got information that our order left the port and is on its way to us. At this moment it was nearly 3 months from the date of our order.

We agreed on CIF Germany port and at the end of June the container was delivered to this port. We have ordered shipping company to get the aluminum to us. Unfortunately there were some problems and the aluminum was delivered to our warehouse on 22th of August.

We received it in two wooden boxes. After we opened the wooden boxes, another but metal boxes were in front of us. We were quite shocked and naively thought that the aluminum foil rolls will be inside this big metal boxes. We managed to get inside one of these boxes to find out it is empty. I have checked this website and found out, that it happened to a few buyers as well, always with aluminum products.

I have contacted company’s representatives but they are refusing to accept that there could be a fault on their side and telling us that the problem is at our side. Does not look like they will be willing to refund us or send us the original goods including cost associated with the shipping to our warehouse.

I already contacted local authorities (Czech and Chinese) and we currently lead a complaint procedure with the company and Czech authorities opened a criminal investigation in this matter of fraud.

I believe we will be able to find a peaceful and friendly solution with the supplier. I will be updating the situation in the comment section if something interesting comes up.

If anyone wants to contact us in this matter (if you need help telling you our experience or can help us with it), please contact me at tom.novak@tomex.cz.

User Recommendations:
I don’t want to make any assumptions, but it looks like positive reviews means nothing on Alibaba and you should always have someone at their domestic market to check the goods for you during the production, pre-shipping and shipping.

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