Jinan Unis Acrylic Co Ltd

Have you been doing research on Jinan Unis Acrylic Co Ltd located in China sells Acrylic Boxes? If so, read on below to read one buyers experience when trying to buy Acrylic Boxes.

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Buyer’s Nationality:
Syria

Seller:
Jinan Unis Acrylic Co Ltd

Seller Website:
www.universeacrylic.com

Seller Address:
No. 88, West Huizhan Road, Gaoxin District, Jinan, Shandong, 250000, China

Initial contact with the supplier:
Online Supplier Directory

Type of product(s) being purchased:
Acrylic Boxes with Custom Cover

Value of the Purchase Order when the incident occurred:
25,001 to 100,000 USD

Destination market of order in question:
Middle East

Type of Complaint(s):
Contract Violations

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
The order was made last year from Jinan Unis Acrylic Co., LTD sales person, via the Alibaba website. The name of the salesperson is Vinca Wang, but she already left the company this year. This purchase was made on May 2021 through the Alibaba.com website. We have A formal transaction and I explained everything I need which I believed she clearly understands. Also, I paid the extra fees ($4,050) due to some customization that needs to be done and Vinca confidently said it’s easy to make.

Honestly, there has been a delay in the shipping because we have waited for some item which is also in China to be shipped along with these acrylic boxes. When it arrives here all the custom covers that I requested and paid $4,050 for customization were all very different from what we requested and the material used was not the same as the boxes. Now that I am trying to communicate with them nobody is answering. I have tried to reach out to their staff and other employees, at first they respond to my message and after a few conversations, they stop answering me. I even tried calling and one person just told me” I will give you a contact and she will speak to you about your concern” but nobody is contacting me or answering my calls and message anymore.

I believe this company is trying to ignore and just trying to escape the problem. This is very bad as I cannot sell the product I ordered from them and it seems like I waste my money, and it’s a big amount I paid to them.

User Recommendations:
Do not trust this kind of supplier when it comes to after-sales issues. Most likely they will ignore you and keep you waiting for nothing.

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