Inctel Technology Co Ltd

Looking for information while you are performing due diligence on Inctel Technology Co Ltd from China who sells Electronic Device? If you’re looking for information on this company then read the below experience of one buyer who ended up having problems with this company.

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Buyer’s Nationality:
Poland

Seller:
Inctel Technology Co Ltd | Shenzhen Inctel Technology Co Ltd

Seller Website:
www.inctel.com.cn

Seller Address:
Room 1155-1160, C Building, QingHu Science and Technology Park, QingXiang Road, LongHua District, Shenzhen, Guangdong, 1155-1160, China

Initial contact with the supplier:
Online Supplier Directory

Type of product(s) being purchased:
Electronic Device

Value of the Purchase Order when the incident occurred:
Under 1,000 USD

Destination market of order in question:
Western Europe

Type of Complaint(s):
Scams & Other Unethical Activities

Stage of relationship with the supplier at the time of the incident:
Order #2

User Experience:
I had a very bad experience with purchasing product on Aliexpress, the company called “Inctel Technology Co., Ltd / Shenzhen Inctel Technology Co., Ltd” (http://inctel.com.cn/) sold a mini pc which I needed for my son for his exam preparations. The purchase was made in November 2021. The cost was £472.79. On the same day I received the item, it stopped working, so they asked me to send it back to their address: “RM1155-1160, Building C, Qing Hu Science & Technology Building, Qing Xiang Rd, Qing Hu, Long Hua District, Shenzhen, Guang Dong, China 518003”. I used Royal mail service and had to pay £71.50 for postage services.

After 1 month or so they sent me the same repaired item which again after 1 week stopped working again. They wanted me to send the item back to them again, but I declined to do so because I had to pay another £70 for the cheapest option of delivery. I told them that I ether can agree with free postage return for a repair or for a refund. They said that I will be contacted by the Aliexpress assistant in order to provide me with the free postage return. But nobody contacted me since then. So I feel I have been robbed, my son had troubles with exam preparations because most of the lessons took place online and I literally lost £544.29 including postage costs. I have sent them a notification that I am taking a legal action in order to solve the issue.

All conversation is recorded on the Aliexpress message system. I have scans of the postage and photos of the fault item. I read google’s reviews about Aliexpress and found that many people got trapped in the same issue with postage costs. It would not be a problem for me if the amount was small. I hope such situations won’t take place in future as from my perspective they literally can send any crap and have no obligation and responsibility for their actions. Aliexpress Order ID:
8141028169418138.

User Recommendations:
No return costs if possible.

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