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I Can Shenzhen Good Faith Industrial Co Ltd

I Can Shenzhen Good Faith Industrial Co Ltd

Looking for information while you are performing due diligence on I Can Shenzhen Good Faith Industrial Co Ltd from China who sells Portable Shower? If you’re looking for information on this company then read the below experience of one buyer who ended up having problems with this company.

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I Can Shenzhen Good Faith Industrial Co Ltd

Buyer’s Nationality:
Jordan

Seller:
I Can Shenzhen Good Faith Industrial Co Ltd

Seller Website:
www.icaniam.com

Seller Address:
Floor 2, Plant 1, Huahan Tech Industrial Park, Pingshan Street, Shenzhen, Guangdong, 518118, China

Initial contact with the supplier:
Online Supplier Directory

Type of product(s) being purchased:
Portable Shower (Bidet Sprayer) with Shower Head

Value of the Purchase Order when the incident occurred:
3,001 to 6,000 USD

Destination market of order in question:
Middle East

Type of Complaint(s):
Contract Violations, Scams & Other Unethical Activities

Stage of relationship with the supplier at the time of the incident:
Order #2

User Experience:
The initial order placed with the manufacturer was for two different types of portable showers. These are used for outdoor activities such as camping, they are also used in hospitals, as well as for Middle Eastern students studying abroad.

The first step was to order samples, test them, which confirmed the functionality and quality of the products. After the sampling phase, we purchased the first order of the two different models (#1203 and #1L). #1203 was working perfectly, but the other model (#1L) had many electrical and leakage issues, and all the batteries died suddenly. We had to resort to a local technician to replace all the batteries at our own cost. The manufacturer did not notify us previously as to the defective type of batteries they have chosen, which worked for a period of 3 months only.

Nevertheless, the manufacturer agreed to replace 50 pieces of the defective #1L model, under the condition that we make a SECOND ORDER of BOTH models, however no shipping fees, clearance fees, or actual loss was refunded. We agreed, since that was the only way to get something back, and due to our trust that the product #1203 did not have any issues in the first order.

The second order was received in March of 2022, and since week one of sales, it was evident that we have been deceived again. And this time unfortunately, not just one model was defective, but both models. #1203 which never had any issues before, now has defective batteries. And the replaced #1L was also defective. Most of our clients order online and we ship the parcels by DHL to other countries, every time there was a defective product we had to ship a new one at our own expense.

The issues were documented with videos and sent to the supplier, since March 12th, and until now there is no resolution. The person in-charge called “ALISON” has continually ignored our calls, texts, emails and all other forms of communication. Not just that, but whenever we got a reply, it was rude and unprofessional.

This issue is still on going, and we are still searching for a solution. However it is unfathomable, that such a manufacturer is allowed to do business on Alibaba, and provide defective products twice for two consecutive orders. Moreover, I have been working with China for over 7 years, and have never encountered such a disrespectful person as Alison. I believe this manufacturer should be blacklisted immediately.

User Recommendations:
My only advise is to stay well away from “ICan Shenzhen Good Faith Industrial Co., Ltd.” and to avoid working with ALISON at all costs.

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