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Shenzhen Yu Cheng International Logistics Ltd
Shenzhen Yu Cheng International Logistics Ltd
First Floor, Building 4, Xinhaosheng Science Park, No. 29, Haoye Road, Fuhai Street, Baoan District, Shenzhen, China
Initial contact with the supplier:
Online Supplier Directory
Type of product(s) being purchased:
Value of the Purchase Order when the incident occurred:
12,001 to 25,000 USD
Destination market of order in question:
Type of Complaint(s):
Scams & Other Unethical Activities
Stage of relationship with the supplier at the time of the incident:
Shenzen Yu Cheng International Logistics Ltd
First Floor, Building 4, XINHAOSHENG SCIENCE PARK, NO:29 HAOYE ROAD, FUHAI STREET, BAOAN DISTRICT, SHENZEN, CHINA
We have agreed with this company’s representative Summer and Rudy at a DDU fee of 1.7usd per kg of our products to be shipped (in late January) on a chat on alibaba and on WeChat. However they did not prepare a contract on alibaba not until now. At the time, they assured us that the agreed fee includes all local charges including pick up costs and is the price for door-to-door delivery only excluding custom taxes.
First of all, we had 150 boxes at Zheijang and 100 boxes at Shenzen Baoan district. Since their warehouse is based in Shenzen they wanted to pick up both the cargo and bring them to their own warehouse before shipping. They picked up 100 boxes from Shenzen on 11th of January 2022 as location was close to them. However for our goods in Zheijang, they could pick up in last week of february as the goods were ready only by then.
During all these time, their representatives did not reply my messages. Since the beginning I kept telling them to first let me know about everything, every arrangement, every date that they talk with our suppliers before picking up the cargo, they did not let me know about anything. Without replying my messages they went ahead and picked up the first batch from Shenzen. I learned about this from my supplier in Shenzen 2 weeks after they picked it up. And when I asked them why they did not let me know when they picked up the goods, they replied saying I told them to pick up. I have proof of the conversations that I clearly told them only to contact my suppliers to arrange the pick up date and then let me know about that before picking up.
When it came down to the second batch in Zheijang, again, they picked up the cargo and I kept trying to get a hold of them in due course without success. I kept asking them if they picked up the cargo they replied to me after they brought my goods to their own warehouse.
And finally the scam started, they first started saying things like infringement etc. and started telling me that they will charge me extra for the infringement (although there is no such thing because I have got the trademark and the product is enrolled under my brand). Afterwards they said that their price is now 3.4 usd per kg which is the double of what we agreed.
At this time we realised that we were being scammed. Since then we have been asking them to give our goods back since this behaviour is not to be tolerated and completely unacceptable an unethical.
All these years in trading, we have not experienced such an incident where an agent provides no communication at all, does not allow their customer about anything about their service prices and nothing, going forward and picking up the cargo without informing us about they updated their freight prices. And once the got the hold of our stock, they got in touch and tell us that they doubled their prices, and gave us 2 option either accept this and ship the goods with them or pay them the pick up and storage costs to pick up our own goods.
And this is where the irrationality takes place, our cargo is around 2370 kg which usually costs 0.2usd per kg for pick up costs from Zheijang to Shenzen as market price. (which would make around 470usd) whereas they are asking 840 usd almost double for this one to start with.
Another thing is that, for the cargo they picked up from Shenzen in January, they wanted to charge us 5usd/pallet/day for 50 days which is almost 1750 USD. This is extremely unbelieavable as this is maybe 10 times greater than the usual market price for storage in China. We are not even paying this amount for storage 15 full 20feet containers a month in USA or in UK.
This is obviously an absolute scam. And this business behaviour should never be tolerated and this company should be held liable and legally punished for such scam activities. Each day on their own they keep charging us and not giving us our goods and blackmailing us to pay 2500 USD to them to pick up our goods. Where they should have let us know about all these costs before picking our cargo and let us decide if we agree or not as we were thinking that the only cost was going to be 1.7usd/kg as we agreed 5 weeks ago.
Another thing to add is that they kept saying the price would not stay the same for 2 months as freight fees change, but even now the maximum quote we got is 2usd/kg DDU to United Kingdom.
Any professional advice about any legal action we can take will be very much appreciated.
Avoid this company at all times and let all your Chinese network including manufacturers/suppliers/ fellow tradesmen know about this company.
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