Looking for information while you are performing due diligence on Electronic Partner SRL from India who sells Electronic Components? If you’re looking for information on this company then read the below experience of one buyer who ended up having problems with this company.
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Electronic Partner SRL
Buyer’s Nationality:
Afghanistan
Seller:
Electronic Partner SRL
Seller Website:
www.kaufetronics.com
Seller Address:
Fourth Floor 1, No A4, VGN Minerva, 273, Gurusamy Road, Nolabur Chennai Tamilnadu, 6000095, India
Initial contact with the supplier:
Trade Show
Type of product(s) being purchased:
Electronic Components
Value of the Purchase Order when the incident occurred:
25,001 to 100,000 USD
Destination market of order in question:
Eastern Europe
Type of Complaint(s):
Missed Lead Times
Stage of relationship with the supplier at the time of the incident:
Order #3-5
User Experience:
First Purchase Order: 21/0182 5000 pcs
Second Purchase Order: 21/0183 15000àfinal name order 21/0183 20000 pcs (09/05/2021) Pcs Declared in Kaufetronics Shipping Invoice 16500
Pcs Received 13790
First of all, supplier Kaufetronics was unclear in communications about agreed payments, this caused delayed delivery by 15 days.
Supplier Kaufetronics sent us a visual test report and the parts were passed.
We received the parts and ship them to our customer.
It took them a long time to mount the components on the boards they produced (there was no other way to test the components, it took around 15 days)
The warranty would have expired on November 15, 30 days after receiving the parts.
We noticed to supplier Kaufetronics the non- compliance of the parts on November 01, we explained that the parts were in another country and we had to wait for our customer’s test report.
(see screenshot)
We asked for their support to understand how to proceed.
They asked us for balance payment without giving us an answer about the process to ship back the parts.
We mentioned few time it was not possible for us to test the parts in 2 days.
Our customer sent us evidence of non compliant parts ( attached).
They initially refused to refund us, but when we told them we’d contact bad supplier review platform, they told us to ship back the parts.
All evidence in screenshot and email.
User Recommendations:
Last time I will use platform like escrow or paypal to save money
please help me to recover my money, i really don’t know how to do it .
can you contact me by email?
inside1@electronicpartnersrl.com
+399479465479
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Hello Sorry but in this reporting there’s a mistake:
We are buyer and kaufetronics is the seller who send us non compliant material.
This statment is totally wrong, please delete it.
We are from Italy.