Looking for information while you are performing due diligence on Kaufetronics from India who sells IRSM836-035MA?
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Fourth Floor 1, No A4, VGN Minerva, Gurusamy Road, Chennai, Tamil Nadu, India
Initial contact with the supplier:
Type of product(s) being purchased:
Value of the Purchase Order when the incident occurred:
25,001 to 100,000 USD
Destination market of order in question:
Type of Complaint(s):
Scams & Other Unethical Activities
Stage of relationship with the supplier at the time of the incident:
We ordered this component in late August
Aside from the supplier’s total inability to communicate and make us understand him well step by step, he provided us with totally fake and refurbished components.
we ordered 20k pcs and he only shipped 13730 pcs because after a test report the remaining pcs were rejected for poor quality
we reported the non-conformity within the warranty terms without receiving an rma number and instructions from the customer to return the products
Now I find myself with 25 thousand euros paid and my client who wants to report me for selling fake material.
the supplier asks me for an official test report that we are trying to provide, but clearly my client is unhappy, he has charged me 33 k usd of damages and told me that I have to do the test report myself.
the procedure is very long, I have reported the non-compliance within the warranty terms but now the supplier does not want me to refound
I enclose the reports of non-conformity of my client and I ask you if they are sufficient to declare a serious non-conformity.
the results of their analysis are as follows, we are trying to obtain more detailed information
the customer also reports that there are more pn in the supply
Update the latest data of 15008487 Raw material:
ü IQC finding:
Different lot code &DC are found in the same reel, also the mark color are different , checked 1048pcs, there are 97 D/C information;
ü [SMD process] finding:14pcs
Pad damage and contamination, scrap 3PCS Q1pin damage or contamination(3PCS);
body mark is 35MA, but the material Pad is abnormal（2PCS）.
the material/body mark is 35MB which is wrong（9pcs）
ü [ICT process] failure: ICT total failed qty:64pcs
I will never make any other order without using platforms like escrow or paypal.
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1 comment on “Kaufetronics”
Already credit note is provided (Find the attached document) and refund process is started. Refund amount will be released as soon as possible. We will support our customers in every possible way. We are providing regular updates to customer from the start of this dispute.
Thanks for your understanding.