Are you looking for information on the company Worldway Electronics Limited located in Hong Kong who sells Electronic Component? If so, read below to read one buyer’s experience with this company.
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Worldway Electronics Limited
Buyer’s Nationality:
United States
Seller:
Worldway Electronics Limited
Seller Website:
www.worldwayelec.com
Seller Address:
17/F, Blk 1, Kin Ho Ind Bldg No#14-24 Au Pui Wan St, Shatin, Hong Kong
Initial contact with the supplier:
Online Supplier Directory
Type of product(s) being purchased:
Electronic Component
Value of the Purchase Order when the incident occurred:
25,001 to 100,000 USD
Destination market of order in question:www.worldwayelec.com
China
Type of Complaint(s):
Contract Violations
Stage of relationship with the supplier at the time of the incident:
Initial Order
User Experience:
Worldway Electronics quoted me a quantity of an electronic component with a total value of $67,650 on Friday 10/15/21. We issued them a purchase order on Monday 10/18/21 after mutually agreeing to use the escrow services of ICSource.com. The escrow agreement was executed by both parties on 10/18/21, sent to IC Source on Tuesday 10/19/21, and escrow was paid on Wednesday 10/20/21 (the first day possible after receiving payment instructions from IC Source).
On Monday 10/25/21 Worldway informed me that on Friday 10/22/21 they sold the inventory to another party and insisted I cancel the order.
In the belief Worldway may be a fine company and my bad experience is limited to the particular sales rep I was dealing with, I emailed the Worldway CEO asking for contact with a senior manager to help with my situation. 48 working hours have passed and no response.
In my view selling inventory committed by contract and paid for by a customer is unacceptable behavior.
User Recommendations:
Use escrow! Hopefully, I will recover the $67,650 from the escrow service in due time.
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Should have closed this out earlier, but forgot! We did recover our money from IC Source escrow so that worked out fine. As can be seen from the timeline I provided, I was responding in the fastest possible times, their failures are not the result of any delay on my part. And they did not offer any compensation for anything.
We regret the small misunderstanding of this cooperation.
This year, the global supply chain is experiencing great challenges. We need to solve the shortage of supply chain faster than ever before. Because the buyer did not give timely feedback on our quotation, the goods in our inventory system could not be locked in time, and had been sold by other colleagues before the buyer sent the contract.
Afterwards, we patiently explained to the buyer, and by returning all the payment and bearing the handling charges arising from the transfer, we apologize for not reaching satisfactory cooperation this time.
In general, we will continue to do our best to provide the best service for Worldway’s customers who trust and support us. I hope we can do better.
Best Regards!
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Worldway Electronics Limited
Official Website: http://www.worldwayelec.com