Have you been doing research on Xinyu Electronic Co Limited located in China sells Blood Pressure Monitor? If so, read on below to read one buyers experience when trying to buy a Blood Pressure Monitor.
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Xinyu Electronic Co Limited
Buyer’s Nationality:
Nigeria
Seller:
Xinyu Electronic Co Limited
Seller Website:
www.gdxinyu.m.en.alibaba.com
Seller Address:
Number 42, CuiCheng Road, Cuiheng New District, Zhongshan, Guangdong, China
Initial contact with the supplier:
Online Supplier Directory
Type of product(s) being purchased:
Blood Pressure Monitor
Value of the Purchase Order when the incident occurred:
1,001 to 3,000 USD
Destination market of order in question:
Nigeria
Type of Complaint(s):
Missed Lead Times, Contract Violations
Stage of relationship with the supplier at the time of the incident:
Initial Order
User Experience:
I ordered 504 pieces of blood pressure monitor in September 2020. The lead time was 60 days. But they finished production in March 2021. I got the goods in July 2021. But the worse is that upon receipt of the goods, I discovered that the buttons on the device are wrongly labeled. The memory (M) button functions as the setting (SET) button and vice versa. Also, they packed some of the devices in another of their buyer’s gift boxes without my logo. So I have a blood pressure monitor with 2 different gift boxes. When I informed them about these errors they told me that they will give me a discount on my next order. As if I must order again. To solve the problem of the button, I suggested they print a new set of user manuals that correspond with the words on the buttons. They agreed but it took 3 months to send them. Unfortunately, even though I had to pay for the customs duty, I discovered that they had sent me the same set of user manuals as the first one.
User Recommendations:
To always use Alibaba Trade Assurance for all transactions. Companies should always ensure that their products meet quality standards and have a quality control system.
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