Miele Metal Limited

Looking for information while you are performing due diligence on Miele Metal Limited from China who sells Steel? If you’re looking for information on this company then read the below experience of one buyer who ended up having problems with this company.

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Buyer’s Nationality:
Malaysia

Seller:
Miele Metal Limited

Seller Website:
www.mielemetal.com

Seller Address:
Building 17, Shengang Road No.2888, Xinqiao Town, Songjiang District, Shanghai, 201600, China

Initial contact with the supplier:
Introduced by a 3rd party

Type of product(s) being purchased:
Steel, HRS-1.50mmx4’x8′(Grade:GB Q235), HRS-2.00mmx1500mmx3000mm(Grade:GB Q2350), HRS-3.00mmx4’x8′(Grade:GB Q235)

Value of the Purchase Order when the incident occurred:
6,001 to 12,000 USD

Destination market of order in question:
China

Type of Complaint(s):
Missed Lead Times, Lack of Labor

Stage of relationship with the supplier at the time of the incident:
Order #3-5

User Experience:
PO has been raised on 21-Jan-21. Initially packing charges has been increased from USD240 to USD300 (wooden box) due to material price increased. After payment was released under-delivery term FOB-Shanghai, Miele Metal’s sales person – Lucy just informed cannot pack under wooden box due to the Chinese New Year approach and packers are back home for holiday. Besides, Delivery term had changed to CIF Penang Port due to additional charges USD100 if Kemikon insists FOB-Shanghai. Upon packing method, due to urgency, we have no choice to change from wooden pack to waterproof paper with a wooden bracket to pack with additional edge protector and more layer of waterproof paper in order to protect the material from damage. Miele Metal charged Kemikon for another USD 300 due to a change delivery term to CIF Penang-Malaysia. While shipment arrangement, Miele Metal charged Kemikon for an additional USD420 again due to overtime charges (queuing at custom) and expediting charges (take priority line to by pass custom process). When we received the cargo, the condition is really bad and majority of material are rejected. We do receive the survey report from our logistic company who found broken package while un-stuff from container and we did sent the pictures and report to Miele Metals for compensation but there’s no response from Miele Metal.

User Recommendations:
Must engage a trusted 3rd party to visit seller before placing the order as well as check if the company has any bad reviews from browser.

User Submitted Image 1:

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