Need more information on Shandong Baovi Energy Technology Co Ltd located in China? If you’re considering doing business with this company, read below to read one buyers experience with when they were looking to source Sodium Lauryl Ether from them.
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Shandong Baovi Energy Technology Co Ltd
Shandong Baovi Energy Technology Co Ltd
Huangtai e-commerce Industrial Park No. 725, Jinan City, Flyover District, 250000, China
Initial contact with the supplier:
Online Supplier Directory
Type of product(s) being purchased:
Sodium Lauryl Ether Sulphate 70%
Value of the Purchase Order when the incident occurred:
25,001 to 100,000 USD
Destination market of order in question:
Type of Complaint(s):
Scams & Other Unethical Activities
Stage of relationship with the supplier at the time of the incident:
The unfortunate event took place in March 2021 whereby I found this supplier of chemical raw materials on Alibaba for the product Sodium Lauryl Ether Sulphate. On the platform, we discussed a few items about pricing and all and shortly after shared my contact with him. The person I was in touch with is called Luke Chien. Shortly after sharing the contact with him, we continued our conversation to negotiate the price for the SLES 70% (Sodium Lauryl Ether Sulphate 70%). He sent me pictures and videos of the product which I could visually confirm was what I wanted. Upon confirmation of 2 Full Container Loads worth 38.76 metric tons, I presented him with my ‘agent’, Casper International Trading Co., Ltd (3rd party), who was to confirm the goods for me and also confirm the legitimacy of the chemical factory.
Upon all of those confirmations, I agreed to proceed with the order and asked Casper International to issue an invoice in their name while Shandong was to issue an invoice in Casper’s name meaning that Casper was the bridge between Shandong and Myself. After that I deposited 30% of the total amount as it was part of the agreement to fully confirm the order and allow the product to be shipped out of China. 2 months after the deposit, Luke was finally able to ship the products to come to Kenya. Before shipment, I had asked Luke to send me a copy of the Certificate of Analysis of the produce which stated 70.3% active matter and the result had a company stamp to ensure it is genuine.
Once the ship was close to reaching Kenya, I proceeded in giving the final 70% deposit to him and began clearing of the 2 containers. Once the goods reached my warehouse and upon opening one of the drums to check the product I realized this wasn’t the same product as to what I was shown via the video sent by Luke. Immediately after, I sent a sample for testing to a local laboratory to check the active matter of the product. It turned out to be 60% instead of 70% active matter.
I confronted Luke regarding the same and he kept denying that it was impossible. I asked him to solve the issue amicably but he kept denying his fault and coming up with a solution. I locked horns with him for over a month and still, no solution was brought forward by him. I gave him options of either returning the goods, refunding me a partial amount of the total, or finding another buyer and refunding me the total amount, which is coming to $47,600. He did not agree to any of them and “tried” his own ways in which he would always give an excuse when asked for a progress report. Sometimes it would be that he’s traveled or his brother is sick or his boss isn’t around.
My advice to other companies is:
1. When you place an order with a company in China, always ask for a sample to be delivered to you for your own testing.
2. If you use an intermediary in placing your order, ensure they perform a test of the product which will be loaded in the containers, and send you their own Certificate of Analysis.
3. Retain a sum of the total amount until the shipment has come to your doorstep and you can open a drum to check on the products.
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