Looking for information while you are performing due diligence on Shanghai Halfly Industrial Co Ltd from China who sells Cat Trees? If you’re looking for information on this company then read the below experience of one buyer who ended up having problems with this company.
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Shanghai Halfly Industrial Co Ltd
Shanghai Halfly Industrial Co Ltd
413 Room, No. 6111 Zhongchun Road, Minhang District, Shanghai, 201199, China
Initial contact with the supplier:
Online Supplier Directory
Type of product(s) being purchased:
Value of the Purchase Order when the incident occurred:
25,001 to 100,000 USD
Destination market of order in question:
Type of Complaint(s):
Contract Violations, Scams & Other Unethical Activities
Stage of relationship with the supplier at the time of the incident:
I am the owner of Cat Tree UK which is Europes largest online retailer of cat trees. Our experience with this company was one of the worst I have ever experienced in my business life.
http://www.shanghaihalfly.com/en/ removed multiple important parts from our container and did not advise us of this change, and made several changes to the products after samples were confirmed.
Changing the stitching of the hammocks
Changing the thickness of the board
Changing the material of the board from HDF to cheap particle board
Changing the style of brand tag without providing a sample
After 3 months of extended shipping, we received well below the quality agreed and confirmed in the sample.
This supplier also constantly blamed us for their errors and changed our packing list confirmation using abbreviated SKU’s so that we would not notice which items they had removed prior to packing the container.
We now have completely unusable products as one of the steps which is a vital part of our products is part of a set with a pillow.
Shanghai Halfly Industrial Co., Ltd. removed the pillows from the container without telling us which means we have 60 steps that cannot be used or added to the trees as they are effectively useless without the pillow.
The quality of the pillow is absolutely awful as well.
We now have to remove parts from our other products to supply to our customers leaving us with no stock to send to other customers who have been waiting 3 months for their items.
Due to the poor materials, they have used, many of the items have broken in transit and as these are our launch products, it has completely destroyed our reputation as a result.
As a leading retailer of these items, we strongly advise anyone considering using this company not to use them.
Their methods of communication and trickery in delivering items that are not previously agreed amount to a scam.
We are in the process of disputing this with alibaba.com and will take further action where necessary.
DO NOT USE THIS COMPANY!
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