Looking for information on Royal Tianjin Import Export Co Ltd who is based in China that sells Stainless Steel Tube? If you’re looking for information on this company, then read the below experience of one buyer who ended up having problems with this company so you make sure you avoid having the same problems also.
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Royal Tianjin Import Export Co Ltd
Buyer’s Nationality:
South Africa
Seller:
Royal Tianjin Import Export Co Ltd
Seller Website:
www.steelroyal.en.alibaba.com
Seller Address:
Room 504, Building 21, Fortune Xingyuan International Enterprise Park, Wuqing District, Tianjin, 301700, China
Initial contact with the supplier:
Direct Buy Website
Type of product(s) being purchased:
Stainless Steel Tube, Round Bar Sheets
Value of the Purchase Order when the incident occurred:
25,001 to 100,000 USD
Destination market of order in question:
Other
Type of Complaint(s):
Missed Lead Times, Scams & Other Unethical Activities
Stage of relationship with the supplier at the time of the incident:
Initial Order
User Experience:
After paying the deposit followed up on the production a week later as the supplier said the lead time 10 days. They refused to provide evidence that production was in progress and when raised a dispute with Alibaba they said they will stop production if I do not withdraw the complaint. Paid a 15000 USD deposit and they cannot provide information on the progress. They get aggressive and insult when any attempt is made to get information from them.
User Recommendations:
Use verified trusted suppliers with references. Do not trust any supplier at face value.
Next Steps, Take Action
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An update on the matter above. The trade assurance team at alibaba only approved a refund of 8000usd from the 15000usd. No evidence of any goods, no documentation, no photos of production. No shipping information was given. Never received any goods. Only threats from the supplier. Please note that this post is only based on facts which can be corroborated with evidence.
An update on the matter above.
We Buraaq steel confirm that the supplier Royal Tianjin import & Export Co Ltd has agreed to refund the balance owing. At which point this dispute would be resolved and we absolve them of any wrongdoings.
They have apologised for their mistake and have promised to be humble and polite to their customers. To the customers of Royal Tianjin please note that the original post according to the site rules cannot be deleted, hence the reason for resolving this matter by comment.