Are you looking for information on the company Senova Biotech Shanghai Co Ltd located in China who sells Freeze Dryer? If so, read below to read one buyer’s experience with this company.
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Senova Biotech Shanghai Co Ltd
Senova Biotech Shanghai Co Ltd
Building No. 1, Lane 699, Zhang Wen Miao Road, Fengxian District, Shanghai, 201400, China
Initial contact with the supplier:
Online Supplier Directory
Type of product(s) being purchased:
Value of the Purchase Order when the incident occurred:
3,001 to 6,000 USD
Destination market of order in question:
South East Asia
Type of Complaint(s):
Missed Lead Times, Contract Violations, Scams & Other Unethical Activities
Stage of relationship with the supplier at the time of the incident:
I have purchased a freeze dryer from Senova with the promise of a brand new functional machine at the value of 3000+USD. They asked me to pay direct to their bank account instead of through Alibaba.
- They shipped me with a weird sea shipment order, which I had to pay about 900USD at my expense without mentioned by the supplier.
- The machine I received looks legit but upon using it has numerous ammeter bugs, including a poorly sealed vacuum door, malfunctioning vacuum sensor & burnt short-circuited wired up to this point.
I’m unhappy at first but I trust they would keep their words to get my machine up and running at their cost if anything happens. they attempted and shipped me a few accessories at their expense to fix the problems- they replaced the door sealing rubber and taught me how to repair the burnt wire. However, for the vacuum sensor, they refused to send me the accessory and asked me to pay for it, which I find unreasonable and I refused to pay.
I complained about their product quality and ask them to provide free assistance as promised to get the machine going, however, they refused to admit their product is malfunctioning and accused me of misusing the machine. (I communicated with them for 4 full months at this point and still haven’t got a proper session out of the machine).
I’m beyond frustrated at this point about this purchase.
The sales who sold me the machine (named Ricky) has a really bad temper and will not take his own words seriously. They give me the impression that they only care about making sales and our experience as a customer does not matter at all.
I urge you not to be scammed by this company.
If you need more info about my experience, feel free to email me email@example.com I can disclose more about it
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