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Senova Biotech Shanghai Co Ltd

Senova Biotech Shanghai Co Ltd

Are you looking for information on the company Senova Biotech Shanghai Co Ltd located in China who sells Freeze Dryer? If so, read below to read one buyer’s experience with this company.

Also, you will find related search links to explore more about Senova Biotech Shanghai Co Ltd on Supplier Blacklist and across the web.

Senova Biotech Shanghai Co Ltd

Buyer’s Nationality:
Hong Kong

Seller:
Senova Biotech Shanghai Co Ltd

Seller Website:
www.senovalab.com

Seller Address:
Building No. 1, Lane 699, Zhang Wen Miao Road, Fengxian District, Shanghai, 201400, China

Initial contact with the supplier:
Online Supplier Directory

Type of product(s) being purchased:
Freeze Dryer

Value of the Purchase Order when the incident occurred:
3,001 to 6,000 USD

Destination market of order in question:
South East Asia

Type of Complaint(s):
Missed Lead Times, Contract Violations, Scams & Other Unethical Activities

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
I have purchased a freeze dryer from Senova with the promise of a brand new functional machine at the value of 3000+USD. They asked me to pay direct to their bank account instead of through Alibaba.

  1. They shipped me with a weird sea shipment order, which I had to pay about 900USD at my expense without mentioned by the supplier.
  2. The machine I received looks legit but upon using it has numerous ammeter bugs, including a poorly sealed vacuum door, malfunctioning vacuum sensor & burnt short-circuited wired up to this point.

I’m unhappy at first but I trust they would keep their words to get my machine up and running at their cost if anything happens. they attempted and shipped me a few accessories at their expense to fix the problems- they replaced the door sealing rubber and taught me how to repair the burnt wire. However, for the vacuum sensor, they refused to send me the accessory and asked me to pay for it, which I find unreasonable and I refused to pay.

I complained about their product quality and ask them to provide free assistance as promised to get the machine going, however, they refused to admit their product is malfunctioning and accused me of misusing the machine. (I communicated with them for 4 full months at this point and still haven’t got a proper session out of the machine).

I’m beyond frustrated at this point about this purchase.
The sales who sold me the machine (named Ricky) has a really bad temper and will not take his own words seriously. They give me the impression that they only care about making sales and our experience as a customer does not matter at all.

User Recommendations:

I urge you not to be scammed by this company.

If you need more info about my experience, feel free to email me ttlleung@gmail.com I can disclose more about it

User Submitted Image 1:


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