Looking for information on Shanghai Tango Industrial Co Ltd who is based in China that sells Books? If you’re looking for information on this company, then read the below experience of one buyer who ended up having problems with this company so you make sure you avoid having the same problems also.
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Shanghai Tango Industrial Co Ltd
Buyer’s Nationality:
United States
Seller:
Shanghai Tango Industrial Co Ltd
Seller Website:
www.shtangge.en.alibaba.com
Seller Address:
Room A3091, Floor 3, No. 22, Lane 1755, Wenbei Road, Nanxiang Town, Jiading Area, Shanghai, A3091, China
Initial contact with the supplier:
Online Supplier Directory
Type of product(s) being purchased:
Books
Value of the Purchase Order when the incident occurred:
1,001 to 3,000 USD
Destination market of order in question:
US or Canada
Type of Complaint(s):
Missed Lead Times, Lack of Labor, Contract Violations
Stage of relationship with the supplier at the time of the incident:
Order #2
User Experience:
After an initial audit of the products it was found there were faulty units. These would not be replaced in time before shipping was due to leave.
Money was asked to be refunded several times. It was not.
After a month they said they had reprinted the units. The shipping had increased so they agreed to hold onto them until we needed them.
3 months later they were told to send them to the USA. They then informed me the units have been lost and cannot be found.
1 year later they have still not refunded the money and continuously insist it will be taken out of the next order. I will never be ordering from them again!!!
User Recommendations:
Complain more upfront.
Make sure you get a refund
Don’t let them decided to remake products if you then have no use for them.
Let Alibaba know sooner.
Visit the factory if you can!
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