Have you been doing research on Colorful Packaging Limited located in Guangdong China sells Packaging? If so, read on below to read one buyers experience when trying to buy Packaging.

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Buyer’s Nationality:
Russia

Seller:
Colorful Packaging Limited

Seller Website:
https://cncolorfulpackaging.en.alibaba.com/?spm=a2756.trade-order-list.0.0.483a76e9Cwv9ne&tracelog=from_orderlist_company

Seller Address:
No.13 Guoyuan Road, Songzikeng, Laokeng Community,Kengzi Sub-district,Pingshan New District, , Shenzhen, Guangdong, 518122, China

Initial contact with the supplier:
Online Supplier Directory

Type of product(s) being purchased:
Packaging

Value of the Purchase Order when the incident occurred:
1,001 to 3,000 USD

Destination market of order in question:
US or Canada

Type of Complaint(s):
Missed Lead Times, Contract Violations

Stage of relationship with the supplier at the time of the incident:
Order #2

User Experience:
The company submitted an order to our main facility for packaging. One of the packages was missing 380 prints which were required to finish packaging the goods. Upon contacting the facility, the supplier admitted that they were short and immediately stated that they can print it later.

When demanding to print it immediately and have it be expedited, Sunny Luo stated that the production run is too small, and in turn, the company cannot do so. After negotiations, the facility requested an additional payment to finish what we were owned in the first place with a lead time of 30 days..which is 15 days more than the original printing lead time. This caused a huge delay and we were required to start production with a new factory immediately and pay an expedited + new setup fee to get the job done.

The company did not apologize nor feel the need to resolve our situation, it’s as if we made a mistake and the problem was flipped around on us. One of the worst short-sighted experiences we have had so far.

User Recommendations:
QC every single order with every single factory before products get released, no matter how minuscule the product or how important it may or may not be to the whole level of production.

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