Have you been doing research on Colorful Packaging Limited located in Guangdong China sells Packaging? If so, read on below to read one buyers experience when trying to buy Packaging.
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Colorful Packaging Limited
Colorful Packaging Limited
No.13 Guoyuan Road, Songzikeng, Laokeng Community,Kengzi Sub-district,Pingshan New District, , Shenzhen, Guangdong, 518122, China
Initial contact with the supplier:
Online Supplier Directory
Type of product(s) being purchased:
Value of the Purchase Order when the incident occurred:
1,001 to 3,000 USD
Destination market of order in question:
US or Canada
Type of Complaint(s):
Missed Lead Times, Contract Violations
Stage of relationship with the supplier at the time of the incident:
The company submitted an order to our main facility for packaging. One of the packages was missing 380 prints which were required to finish packaging the goods. Upon contacting the facility, the supplier admitted that they were short and immediately stated that they can print it later.
When demanding to print it immediately and have it be expedited, Sunny Luo stated that the production run is too small, and in turn, the company cannot do so. After negotiations, the facility requested an additional payment to finish what we were owned in the first place with a lead time of 30 days..which is 15 days more than the original printing lead time. This caused a huge delay and we were required to start production with a new factory immediately and pay an expedited + new setup fee to get the job done.
The company did not apologize nor feel the need to resolve our situation, it’s as if we made a mistake and the problem was flipped around on us. One of the worst short-sighted experiences we have had so far.
QC every single order with every single factory before products get released, no matter how minuscule the product or how important it may or may not be to the whole level of production.
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