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Jinan Runhang Textile Co Ltd

Jinan Runhang Textile Co Ltd

Are you looking for information on the company Jinan Runhang Textile Co Ltd located in China who sells Tshirt? If so, read below to read one buyer’s experience with this company.

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Jinan Runhang Textile Co Ltd

Buyer’s Nationality:
Denmark

Seller:
Jinan Runhang Textile Co Ltd

Seller Website:
jnrhtex.en.alibaba.com

Seller Address:
Qianjing Industrial Park, Mingshui Xiushui Street # 2320, Zhangqiu City, Shandong, 250200, China

Initial contact with the supplier:
Online Supplier Directory

Type of product(s) being purchased:
Tshirt

Value of the Purchase Order when the incident occurred:
1,001 to 3,000 USD

Destination market of order in question:
Western Europe

Type of Complaint(s):
Missed Lead Times, Contract Violations

Stage of relationship with the supplier at the time of the incident:
Order #3-5

User Experience:
Our company purchased some custom t-shirts from this company. Not once, twice but thrice. None of the orders we placed with this company went as expected. In fact, from every order, things got worse and out of proportion but we kept our faith and trust and hoped they would learn from their mistakes. The first order we did with this company we had issues with quality and sizing which we expressed our concerns upon receiving the delivery. They did acknowledge the issues and committed that it would not be repeated. When we placed the second-order same issues occurred and again we addressed these to the supplier. By cutting the story short we agreed they will offer a discount on any further order and since we did not have any other option or wanted to waste our energy further we agreed on that. A few months later we approached this supplier again and ended up placing a third order and with the discount agreed. The discount to be mentioned was not that of significant value but since we had done the same t-shirt style earlier and already addressed the issues on both previous orders we hoped that the third would be lucky time. When placing the order we made every possible effort in writing to highlight the issues that occurred on past orders so we were very certain that there would be no new surprises to the new order. The way we explained and provided the details of the order we were literally convinced that this supplier will not repeat the same mistakes again.

However that was not the case, the third-order was literally a huge blunder, all the sizings of t-shirts were wrong and out of proportion. Again we approached the supplier and again they acknowledged the issues but as always nothing happened. They are very poor with communication and as in earlier two cases, they just stop replying when it mattered. Whenever we were lucky to get a reply there was 1 excuse after another. Although they accepted their mistakes they keep throwing the blame to their labor or sources. We`ve been sending emails to the supplier constantly for an answer but they`re not bothering to give any further reply.

It would have been much sensible to quit the collaboration with this supplier after the first order or even the second, but after the first order we wanted to give another chance to this supplier as we do also understand in the manufacturing mechanism such mishaps occur, but as explained neither the second went according to our satisfaction and nor did the third order. In the third-order we made a full payment up-front on their request. We realised pretty soon that this supplier has no intention to resolve the matter and with their neglected approach and poor customer service we did not want to waste our time further and ended up here with our frustration and disappointment.

We have all the relevant documents and proofs of our emails with this supplier and also a detailed report about the issues occurred in our orders if anyone would like to have a look at it. The disappointment with this supplier is huge and we could basically have written a whole book with our complaints, but without stretching it long we have tried to explain our dispute in short.

User Recommendations:
There are obviously huge risks and challenges involved when dealing with overseas companies and in particular with companies from China. Sometimes what they offer or commit is difficult to be resisted. I know not all companies deal the same way but this supplier is a 14 years gold member of Alibaba, so imagine if a company with this status and vast experience can mess up, what can be expected from companies with lesser experience?


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