Xian Saiyang Bio Technology Co Ltd

Have you been doing research on Xian Saiyang Bio Technology Co Ltd located in China sells Dextromethorphan HBr? If so, read on below to read one buyers experience when trying to buy Dextromethorphan HBr.

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Xian Saiyang Bio Technology Co Ltd

Buyer’s Nationality:
New Zealand

Seller:
Xian Saiyang Bio Technology Co Ltd

Seller Website:
https://xasysw.en.alibaba.com/?spm=a2700.icbuShop.88.18.750fce55mvDJpB

Seller Address:
No 5, South of Taibai Road; High-Tech Delelopment District, Xi’an, Shaanxi, 710065, China

Initial contact with the supplier:
Online Supplier Directory

Type of product(s) being purchased:
Dextromethorphan HBr

Value of the Purchase Order when the incident occurred:
Under 1,000 USD

Destination market of order in question:
China

Type of Complaint(s):
Scams & Other Unethical Activities

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
Bought 100 g of DXM through Xi’an Saiyang spoke with Lyre yang and placed order in early January. FedEx delivery Door2Door package came disguised as lemon extract for customs purposes. Timely delivery no issues.

Product was a white powder and looked okay but when trying an initial 600 mgs in alcohol I had no effect. I then tried 1 gram in Water and a further 1 gram in PG, both no effect.

Have since found out this happened to another person in Australia in September last year and also to a UK guy in December, the latter provided a COA they gave him in his refund request that stated they had a 500 kg batch tested. On an alternate Alibaba account i contacted Lyre Yang and she informed me they were “out of stock” which only leads me to believe both the COA is fake and they also had no DXM available to sell but were selling it anyway.

Lyre Yang refused to back down and vehemently denied it was anything other than DXM but i know now of 3 others who had products from the same company all confirm it was not good powder.

There is another Kiwi who bought from them in July last year and his came out okay so SOMETHING happened.

Also I should note they couldn’t get the CAS number lined up with the chem name (Frequently using CAS:125-71-3 and calling it DXM HBr which is CAS:125-69-9 also getting the molecular weight wrong)

Bare in mind this was my first time dealing with Alibaba or Chinese in general so maybe I was Naive in some regards. But this experience has me doubting the entire region of Shaanxi and it seems a lot of companies that sell DXM are based there.

In the end I requested refund and wanted all of it including shipping but had to settle for 40USD of the 65USD I paid simply due to the fact I can’t afford a Spectrometer check to prove to Alibaba its not DXM

User Recommendations:
I learnt a lot about Alibaba and certs to look for and trading companies vs manufacturers. I learnt to find a vendor that has good communication and to have a HPLC or Spectrometer verification and ISO 9001 certs.

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