Are you looking for information on the company Henan Prosper Chem located in China who sells Alpha Olefin Sulfonate? If so, read below to read one buyer’s experience with this company.
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Henan Prosper Chem
No. 107, North Huayuan Road, Pilot Free Trade Zone Jinshui Zhengzhou, Henan, China
Initial contact with the supplier:
Type of product(s) being purchased:
Alpha Olefin Sulfonate
Value of the Purchase Order when the incident occurred:
25,001 to 100,000 USD
Destination market of order in question:
Type of Complaint(s):
Missed Lead Times
Stage of relationship with the supplier at the time of the incident:
We found Henan Prosper Chem in the Internet. We were replied by Mr. Robert. Our chemist visited the factory and it was Ok. When we were signing the contract it was found that the company was trading and was agent of Sinolight factory. But we had much good experience with trading companies, so we decided to proceed. We sent 30% prepayment. When the order was almost ready we sent inspector, who tested the ready order according to our requirements. It was found that molecular weight was much higher than usually Alpha Olefin Sulfonate had. We contacted Robert, he told that the factory couldn’t produce product with necessary molecular weight. We asked to ship SLES instead of AOS to use our prepayment. Robert agreed at first, but when we sent our requirement to the quality of SLES, he told that we had problems in quality control. And he stopped replying. After a treat to go to arbitration Robert replied. We agreed that he will keep $1200 as his commission and the balance he would send back. After some time he told that he couldn’t send to Russia the balance. He sent in RMB to our partner in China as agreed. We had additional cost to send RMB back to Russia in USD. It took about 3 month and $2000 to settle the problem with Henan Prosper Chem.
My opinion is that Henan Prosper Chem is not a fraud, but they are very unprofessional. It’s very difficult to have conversation with this company. We were very perspective client looking for long-term relations, but it was not important to the company.
The most pity thing is that later we got perfect sample of Alpha Olefin Sulfonate from other trading company. And we were very much surprised that it was manufactured at Sinolight factory. As far as we understand there is a problem in China with calculation molecular weight of this product.
We had CIETAC’s arbitration in our contract, which is strongly advised by lawyer. But the cost of arbitration there is about $3000 + very expensive lawyer. And no guaranty that the supplier will send the payment back and cover the costs of arbitration. It’s cheaper to find other solution. I heard about companies who can get the payment back, but their cost will be 30-50% of the amount.
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