Need more information on Benton Technology located in Shenzhen China? If you’re considering doing business with this company, read below to read one buyers experience with when they were looking to source Android Tablet from them.
You will also find some links to help you find more related information about Benton Technology on Supplier Blacklist and on Google as well as other bad suppliers of Android Tablet reported here on SBL.
Jihua Road 5F, Building #5, Longbi Industrial Zone, Bantian Street, Longgang District Shenzhen, China
Initial contact with the supplier:
Type of product(s) being purchased:
Value of the Purchase Order when the incident occurred:
12,001 to 25,000 USD
Destination market of order in question:
Stage of relationship with the supplier at the time of the incident:
Benton Technology is a dishonest and unprofessional Chinese tablet device manufacturer.
The company is located in Shenzhen Longbi Industrial Zone district.
We ordered from them around 10 month ago a batch of 1000 devices that they failed to manufacture properly in the agreed 40 days manufacturing time. Not only that, they refused to fix them, wasted our time and good intentions and refused to refund us while obligated under contract.
Avoid them, don’t do business with them. They are at first nice when it comes to sales or if you meet them in any sourcing expo in Hong Kong, but after that in production working with them is a different matter.
In short, their behavior is borderline scam level:
-They changed the PCBs of the devices from the approved original samples without informing us. Producing 1000 units with slower devices than agreed on.
-We requested from them since day 1 that the devices should support staying on 24/7, they said yes, and produced devices that shutdown in a few days if left ON. Then said they didn’t know about that core requirement, then that there was no problem, then finally that it couldn’t be fixed.. then lately that it could be fixed (after 10 month)
-They sent us 15 samples after production, 12 out of the 15 samples sent froze randomly. Overheated and slowed down. All have wrong battery calibration. They froze even without our own software on them.
-Their quality testing is bad, they once showed me by accident frozen devices in their tablet Aging Rooms they they thought were successful tests.
-They refused to acknowledge the problem since we reported it. Even after we visited them in their offices in Shenzhen. Always delaying.
-The company owner was rude he got upset and left a meeting, an engineer who joined another meeting was not interested in listening as he played with his phone, and the sales person with us was not honest avoiding to keep with us direct eye contact and always telling us that their is no problem, then that the problem is from us or our software, or changing her answers.
-They went ahead and printed without our approval low quality packaging for the devices with wrong colors and design alignments.
-They are still refusing to refund us, even though their device unit cost was at a premium compared to competitors, very unprofessional.
-They regularly ignore wechat messages and emails we send them.
I wont go into much more detail, but work with other tech tablet devices manufacturers and companies in Shenzhen.
We worked with others and got a much more better, faster results, products and business transactions.
Yes almost every other company we worked with was more professional and nicer and many cheaper.
We will not work with them again and this review is to save you from the problems we faced with them that were never fixed by them. This will not be the only place this review will be shared.
Beware of Benton Technology. Report them on Alibaba, Trust Pilot, Global Sourcing, or here if you also had bad business experience with them.
We learned to be extra dutiful and follow up more closely and trust less as we rely now more on our experiences to be able to detect red flag with manufacturers. Reviews like this will be helpful for future buyers.
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