Have you been doing research on ML Components located in Germany sells DC Product? If so, read on below to read one buyers experience when trying to buy DC Product.
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Parcusstraße 8, Mainz, 55116, Germany
Initial contact with the supplier:
Direct Buy Website
Type of product(s) being purchased:
DC/DC Product from VICOR
Value of the Purchase Order when the incident occurred:
6,001 to 12,000 USD
Destination market of order in question:
Type of Complaint(s):
Stage of relationship with the supplier at the time of the incident:
I wanted to buy some DC/DC products manufactured by VICOR in US and the cycle time was very long. This product wasn’t available in the std distributors. ML COMPONENTS has provided a quote and I have placed an official order (and paid in advance the products related a proforma invoice). The products weren’t delivered. They hadn’t the products in their hands and I was not aware of that. After many weeks without any information I asked a confirmation and a delivery date. Many times I tried to call them but nobody answered. I tried to contact them through emails and they have postponed many times the refund from November 2018 to March 19 and to September 2019.
Actually the problem is not solved. We have paid 4290€ and we never seen the products! It is very difficult to have somebody to discuss. This company is not serious and do not have the capability to refund you in case of problems. They are trying to be refund by their supplier and it is not my problem. I have paid and I want to be refunded. They aren’t be able to refund 4290€, it isn’t a reliable company!
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