Are you performing due diligence on Fuzhou Zhonglei Import Export from China who sells Wooden Salad Bowl? If so, you may want to read the below review of the experience of one buyer and their recommendation to consider when dealing with this company.
You will also find some links to help you find more related information about Fuzhou Zhonglei Import Export on Supplier Blacklist and on Google as well as other bad suppliers of Wooden Salad Bowl reported here on SBL.
Fuzhou Zhonglei Import Export
Fuzhou Zhonglei Import Export
19/F, No.9 Building, Taihe Square Taihe Square, East 2nd Ring RD, Fuzhou, Fujian, 35001, China
Initial contact with the supplier:
Online Supplier Directory
Type of product(s) being purchased:
Wooden Salad Bowl
Value of the Purchase Order when the incident occurred:
6,001 to 12,000 USD
Destination market of order in question:
US or Canada
Type of Complaint(s):
Scams & Other Unethical Activities
Stage of relationship with the supplier at the time of the incident:
I trusted the supplier (Fuzhou Zhonglei Import & Export Co., Ltd) and the fake reviews that the company had. This supplier is in many platforms. I had thought they were good supplier as they had many good reviews in their website. I had originally ordered samples of the salad bowl. The sample products had no defect and was good quality. The customer service ( Jessica Peng or Wayne Zheng) was also good. I had Skype with her and she answered all my questions.
Therefore, I had placed my 1000 units of salad bowls. I had put 20 percent at the beginning. She had initially said it would take about 2 months. The bowls were not delivered as promised. I was frustrated how long it was taking. It was over 1 month delayed. When the product arrived in the United States, I did not initially inspect the 1000 units of bowls which I should have. I only inspected a few which was good. It was when I started to sell that I was getting a lot of complaints. Customers were complaining about how the bowls leaking and it was deformed. Some of the bowls were not even made as specifications. I was getting many returns and complaints about the defect of the salad bowls. I even got my listing delisted from amazon because of all the defect.
The bowls were not the same quality as the samples. About 60 percent of the bowls had defect. By the time I had contacted, Alibaba told me I could not get my money back. I’ve made many mistakes with this order. My first mistake was thinking the supplier would produce good products even though they were gold supplier and good reviews.
My advice to anyone who is thinking about using Alibaba.com is not to believe the reviews and do your own research. Secondly, I would also recommend paying via credit card. If there is any issues, you can dispute with your credit card and get your money back. I think it is still worth the small fee using your credit card.
As previously stated I made many mistakes with supplier (Fuzhou Zhonglei Import & Export Co., Ltd) First, thinking that the supplier would produce good quality products because they were gold supplier and they had reviews from customers. The reviews they had were fake. Second, always pay via credit card so you can dispute any issues you have.
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