Are you researching possibly doing business with Yiwu Top Shine Imp Exp Co Ltd from China who sells Hat? If so, you may want to read the below review of the experience of one buyer and their recommendation to consider when dealing with this company.
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Yiwu Top Shine Imp Exp Co Ltd
Buyer’s Nationality:
Hong Kong
Seller:
Yiwu Top Shine Imp Exp Co Ltd
Seller Website:
www.mugroup.com.cn
Seller Address:
No. 113 Qiu Shi Road, Beiyuan, Yiwu, 32200, China
Initial contact with the supplier:
Trade Show
Type of product(s) being purchased:
Hat
Value of the Purchase Order when the incident occurred:
12,001 to 25,000 USD
Destination market of order in question:
Western Europe
Type of Complaint(s):
Scams & Other Unethical Activities
Stage of relationship with the supplier at the time of the incident:
Initial Order
User Experience:
We ordered 20k hats (2 different models x 10k pcs) from this company for shipment to France. (Shipment date : 8 Feb. 2019 from Ningbo to Le Havre)
After receipt of the goods in France, defects found in one of the models: broken hats, loose stitching, broken hat bands.
Defective rate: Over 20% (out of 10k pieces)
We contacted this company by email & wechat. At first, they said they would be responsible but after seeing the photos of the defective goods and knowing the defective rate, they put all the blames on her factory and refused to take responsibility.
They did not reply any more to our emails; they hanged up when we phoned.
Top Shine’s representatives:
Sales – Holly Zeng
Manager – Tim Fu
Based on the information obtained from the “NATIONAL ENTERPRISE CREDIT INFORMATION PUBLICITY SYSTEM” in China :
YIWU TOP SHINE’s major partner is MULTI CHANNEL CO. LTD
MULTI CHANNEL CO. LTD’s major partner is MARKET UNION GROUP
I hope Multi Channel Co. Ltd & Market Union Group can read this message and look into the matter and they don’t let YIWU TOP SHING ruin their names.
User Recommendations:
Top shine did not let us inspect the goods in her factory. They sent the goods from the factory to a warehouse and asked our QC to check the goods there. They might have stacked the defective/low quality goods near the bottom so that our qc could hardly take that out and check. (There was nobody in the warehouse who could help our qc to move the cartons).
1) Never inspect the goods in a warehouse. Buyers should insist on having the inspection done in the factory.
2) Buyers have to be very cautious when buying from new suppliers.
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