Looking for information while you are performing due diligence on Shenzhen Multi Technology Company Ltd from China who sells A4 Flatbed Printer? If you’re looking for information on this company then read the below experience of one buyer who ended up having problems with this company.
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Shenzhen Multi Technology Company Ltd
9 Building, Bandaoyuan, Bulong Road, Buji Town, Shenzhen, 518000, China
Initial contact with the supplier:
Type of product(s) being purchased:
A4 Flatbed Printer
Value of the Purchase Order when the incident occurred:
1,001 to 3,000 USD
Destination market of order in question:
US or Canada
Type of Complaint(s):
Contract Violations, Scams & Other Unethical Activities
Stage of relationship with the supplier at the time of the incident:
We purchased an A4 Flatbed Printer from Shenzhen Multi Technology Company Limited in February 2019. Money was sent via bank transfer as the company stated they only accepted payment this way. Our printer was to come with all the accessories including two candy trays that we paid extra for (only received one tray) and was given a one year warranty by the manufacturer.
Upon arrival, we were not able to get the printer working. When we contacted them, they would either stall or give us the runaround telling us to do a “self-check” on a non-working item. They even suggested we take it and get it looked at which we did at our own additional expense. Two tech shops later, we still had the same answer…. This was a non-working printer.
When we contacted them about our findings asking for a replacement or a full refund, they ceased all further communication with us on all communication fronts. We have reached out to them dozens of times with no reply back. We were taken advantage of by this company and their false warranty which they will not honor.
This was a lot of money for us and held great promise of being able to work/own our own shop to be able to spend more time with family. We contacted lawyers about helping us, but they said it wasn’t worth their time since we only paid $1200 USD for the printer. That was 5 months of savings for us down the drain 🙁
We’ve contacted numerous repair shops within 500 miles of us and no one works on these printers as they say they’re cheaply built with random parts. It’s just sitting here gathering dust. Just wish they would have honored their warranty and refunded us our money. I do not trust this company nor will I recommend anyone do business with them ever.
We have learned not to purchase items from out of our country and to do more due diligence when purchasing large items. If something breaks, they are here to look at it, repair or refund as necessary.
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