Are you researching possibly doing business with Huahui Gift Factory from China who sells Customized Stress Balls? If so, you may want to read the below review of the experience of one buyer and their recommendation to consider when dealing with this company.
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Huahui Gift Factory
No. 22, Jinyu Road, Jinxiang Town, Cangnan County, Zhejiang, Wenzhou, China
Initial contact with the supplier:
Online Supplier Directory
Type of product(s) being purchased:
Customized Stress Balls
Value of the Purchase Order when the incident occurred:
12,001 to 25,000 USD
Destination market of order in question:
South East Asia
Type of Complaint(s):
Stage of relationship with the supplier at the time of the incident:
We had contact Kevin from Huahui Gift Factory thru Alibaba platform for quotation in Aug 2018. they had increased price 3 times during the negotation period. On 19 Sept 2018, we had paid sample USD1200 thru Alibaba for 5 designs of stress balls. Kevin told us initially it will take about 15 – 20 days for sample. Then sample was sent out late on the 31st Oct 2018. The sample we made smaller than our specification. We had ask for quote for 8cm height but the made sample based on 7cm height. After negotiating with our client, due to the constraint of delivery date to arrive Singapore before end of Dec 2018 so client accepted the smaller size. Seller also ask us to help them take to our client to accept the smaller size. We had asked seller if they can delivery before end 2018, they confirmed yes. 30 Nov 2018 we paid USD6000 for deposit of order for 40,000pcs of stress balls. They did not immidately start work, as they need us to pay anothe USD1200 for mold templates and we agreed as long ther can meet the delivery date. They they asked for balance payment when they just started production. We agreed to release USD10,000 if the goods are made correctly as per sample. However during the factory visit, the production only just started and there were many defectives. We had informed Seller to pick out the defective one and replace with good ones. Also to send extra stress ball to buffer for defectives one and Seller agreed. During factory visit, we have hand written agreement with Seller that the goods must be same to sample approved and to send all out by the 16 Dec 2018 to our forwarder for sea freight to Sinagpore on time for end Dec delivery. However, on the 17 they only managed to complete 36,000pcs. And during our 2nd inspection there are defects. Somehow out of the 36,000pcs send to our forwarder only 30,600pcs arrive at warehouse for shipment to SG and there were no spares as agreed. Seller suggested the balance will send out by air freight on the 19 Dec 2018 however they only manage to send our on the 23 Dec which is very closet to the end of the month, plus it was holiday period. We were holding on to the balance payment as the inspection on defective and also the Seller did not send out the goods on time as agreed. When the goods arrived. We had send to our client, all 40,000pcs were not made according to the sample approved. The last step of glossy finishing were not done for all 40,000pcs. There are also many defects in the goods. Asked if seller have any idea about it, he just replied the factory did the glossy to make it look good for approval so did not think it is a must for final goods. Ask Seller can be replace, they are not able to do so. Ask Seller if the goods rejected will they take back the goods, the replied yes. However when we ask for their appointed forwarder they did not reply. We apply for refund thru Alibaba, they cancelled our request for fund as stated there were no agreements. We when for abitration thru alibaba and it ended that Alibaba does not this as seller issue but said buyer did not pay full amount hence there is no case.
Never listen to his excuses. No intergrity and can’t be trusted.
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