Looking for information on Bestar Beer Bike who is based in China that sells Electric Barcycle. If you’re looking for information on this company, then read the below experience of one buyer who ended up having problems with this company so you make sure you avoid having the same problems also.
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Bestar Beer Bike | Xiaoxian Bestar E-Business Co Ltd
www.beerbikemanufacturer.com| https://bestarcycle.en.alibaba.com/ spm=a2700.icbuShop.0.0.539474b3OROlBz
Ruihao Garden, West Section of Huaihai Road, Longcheng Town, Xiaoxian, Suzhou, Anhui, 235200, China
Initial contact with the supplier:
Online Supplier Directory
Type of product(s) being purchased:
12 Person Electric Barcycle
Value of the Purchase Order when the incident occurred:
12,001 to 25,000 USD
Destination market of order in question:
Type of Complaint(s):
Stage of relationship with the supplier at the time of the incident:
We would like to report a fraud supplier
Xiaoxian Bestar E-business Co., Ltd
We have contacted the company but now they refuse to communicate with us and honour the supplied 2 year warranty.
Here are the issues we had to deal with…
– Claimed to have built bike the bike in Bali Indonesia, a lie
– Initially claimed the vehicle had lithium ion batteries until further enquiries were made then they retracted and admitted the batteries were the cheaper Led acid
– Vehicle arrived damaged, inferior quality battery leads broken, screws missing, minor dints with mismatched paint to conceal
– Vehicle was missing many of the options described in their catalogue. inc sub woofer
– Vehicle welds/construction failed on first drive… making the vehicle unsafe.
– Vehicle design is poor and uses poor materials, seat post welds cracked and failed on first drive.
– Main drive chain slips and there is no way to adjust tension
– Customer bike chains slip off, and there is no mechanism to adjust tension
– Hybrid pedal/motor mode broke on second outing
– lighting system failed
– Seats very poor quality and falling apart after first use
– upon close inspection poor quality workmanship and engineering across whole bike.
– Accelerator and brake pedals reversed???
– Voltage meter leds do not display voltage… leds just lights up at 100% regardless of battery usage
– no suspension
– Frame has cracked welds
– Wheel bearings wrong size
– seat belts to short to fit average westerner
– running boards are not adequately supported
– electrical cables not secured
– control box and motor exposed
*We contacted an independent engineering company who deemed the vehicle unsafe to use. Construction is poor with only 2 mm steel used in critical support areas. Design puts too much stress on components resulting in catastrophic failure
** Bestar company has refused to honour the 2 year warranty provided or pay for any repairs
*** We can provide photos upon request
You cannot trust Chinese manufacturing, quality and they will not honour agreements
User Submitted Image 1:
User Submitted Image 2:
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