Are you looking for information on the company Van Der Molen Machines BV located in Netherlands who sells Tube Bender? If so, read below to read one buyer’s experience with this company.
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Van Der Molen Machines BV
Sluispolderweg 2e, Zaandam, HK, 1505, Netherlands
Initial contact with the supplier:
Type of product(s) being purchased:
Value of the Purchase Order when the incident occurred:
25,001 to 100,000 USD
Destination market of order in question:
Type of Complaint(s):
Contract Violations, Scams & Other Unethical Activities
Stage of relationship with the supplier at the time of the incident:
We bough a used tube bending machine from Michael van der Molen. We visited the machine in Polen and unfortunately the machine was already demounted / this was not agreed. Visually the machine made a good impression and because of 15t included tooling we decided to buy the machine. Because of the fact, that we did not see the machine working, Mr. Michael van der Molen offered us a working guaranty for six month. Even he
offered us the montage and start-up of the machine by a trained technician.
So far so good.
After we paid upfront about 70% the machine was supposed to be deliverd 3 weeks later. Nothing happend! After a lof of phone calls the machine arrived a few month later. Unfortunately the machine arrived without the 15t of tooling. Only 5-6 incomplete tools in really bad condition arrived!
2-3 Weeks later Mr. Van der Molen came personally to start-up the machine.
Unfortunately he did not get the machine to work / there was no technical knowledge. Then we tried to get the machine to work but somehow there was a problem with the computer.
After this point, it was very difficult to get in touch with Mr. Van der Molen. Most of the time he did not replied to our emails and he also did not answered the phone. So we decided to contact a technician for tube bending machines and he found out that the control of the machine is total scrap – not worth a cent! Even the manufacturer of the machine provides no support for the old control.
To sum up: There was no contact anymore to Mr. Van der Molen. We hired a lawyer who was able to get most of our money back. This took a few month. The lawyer also forced Mr. Van der Molen to pick up the machine. This also happen a few month later. Through our lawyer we found out that we are not the only person who is in trouble with Mr. Van Molen. At the end there is still a little bit money open but we came away with a blue eye!!!
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