Shenzhen Kinstone Develop Co Ltd

Are you looking for information on the company Shenzhen Kinstone Develop Co Ltd located in Guangdong China who sells 4G Tablets? If so, read below to read one buyer’s experience with this company.

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Buyer’s Nationality:
Peru

Seller:
Shenzhen Kinstone Develop Co Ltd

Seller Website:
http://en.kinstone.net/

Seller Address:
5F, A2 B, Xin Jian Xing Tech Industrial Park, Fengxin Road, Lou Cun, Gongming Street, Guangming New Dist. Shenzhen City, Guangdong Province, 518000, China

Initial contact with the supplier:
Trade Show

Type of product(s) being purchased:
4G Tablets

Value of the Purchase Order when the incident occurred:
25,001 to 100,000 USD

Destination market of order in question:
Latin America

Type of Complaint(s):
Missed Lead Times, Lack of Labor, Contract Violations

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
I met with the company during the HKTDC Spring Fair in Hong Kong, later on they came to our country as they were visiting clients all over, we talked to them and were interested in buying their tablets (we agreed upon 1000 pcs), everything was normal in the beginning, then during production some things were odd, like the fact that they took forever to send us pictures, we had set a time for shipping (30 days) which they agreed upon when we signed the proforma (which worked as a purchase order).

Then, the guy who represented the company (Andy) started to lie about the end date, he asked for an extra week which we gave and then I asked him to stop lying and tel the truth, he gave us an end date and we made shipping arrangements for that, when the time came they were short on 100 pcs, all of this was after we made the last payment when they assured us production was done, our agent saw all boxes piled up and revised a batch which was OK, but it wasn’t, 900 pcs left the port and we asked for a refund of 100 pcs which they refused many times over, we end up accepting them shipping us the 100 remaining pcs and they paying insurance + freight (which was less than USD 100). Upon arrival, we noticed that there were 95 pcs and not 100 when confronted they say that they have the remaining pcs, with no apologies, and that they would send 4 as they sent one before for testing, which was an even bigger lie, on many mails that piece was named as a sample, not a piece from production, it wasn’t even the final product as it had no brand nor the final OS.

This last thing ended up with them ignoring my mails, speaking just t my agent here in Peru and just plainly not answering about covering the extra costs we’d have to pay because they forgot to put the right amount of products in for shipping, it’s literally stated on every document (CI, BL, PL) that there would be 100 pcs and they send 95. I have mails and WhatsApp conversations as proof of all of this, worst experience ever and I advise anyone to not work with them, the lack of work ethics was astounding. In the end, we end up spending a lot more on local fees (transportation, handling, etc.)

User Recommendations:
Sincerely, I think we took all foreseeable measures but sometimes this things just happen. Also, I have WhatsApp conversations and mails if someone needs more info, I can’t attach mails and don’t know how to lower the size of the screenshots.

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