Have you been doing research on Hefei Century Five Star Kitchen Equipments Co Ltd located in China sells Kitchen? If so, read on below to read one buyers experience when trying to buy Kitchen.
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Hefei Century Five Star Kitchen Equipments Co Ltd
Buyer’s Nationality:
United Kingdom
Seller:
Hefei Century Five Star Kitchen Equipments Co Ltd | Soppas
Seller Website:
http://www.soppas.com/
Seller Address:
no 12 Shuangfeng Road, Shuangfeng Economic Development Zone, Hefei, Anhui, 23113, China
Initial contact with the supplier:
Online Supplier Directory
Type of product(s) being purchased:
Kitchen Equipment
Value of the Purchase Order when the incident occurred:
25,001 to 100,000 USD
Destination market of order in question:
South East Asia
Type of Complaint(s):
Missed Lead Times, Contract Violations, Scams & Other Unethical Activities
Stage of relationship with the supplier at the time of the incident:
Initial Order
User Experience:
BEWARE before using this company.
I have given this company ample time to rectify the following problems before posting this, as they have refused to engage I am forced to warn others not to make the same error we did in using them.
We completed a large order with Soppas paying well above the normal price for the extra assured quality.
Upon delivery many of the items were intentionally swapped for cheaper inferior models. Also none of the items were rated for the Gas type specified for our country (even though it was assured beforehand)
Many customization and specifications were simply ignored. Our Agent Johnny Chen refused to acknowledge the issues and rectify any of the problems even at extra expense to ourselves. This has cost us many times the value of the order in lost productivity.
Post sales service is terrible and unethical.
Happy to provide any further information should you need more information.
Contact me at malcoski@gmail.com
User Recommendations:
Prepare a separate after sales service contract, bring local gas fixings to China to try items before delivery.
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