Are you looking for information on the company Estores China located in Xindian District who sells Cell Phone? If so, read below to read one buyer’s experience with this company.
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Buyer’s Nationality:
United States
Seller:
Estores China
Seller Website:
www.estoreschina.com
Seller Address:
66 Section 3, New Taipei City, Zhongxing Road, Xindian District, 9999, China
Initial contact with the supplier:
Search Engine
Type of product(s) being purchased:
Cell Phone
Value of the Purchase Order when the incident occurred:
Under 1,000 USD
Destination market of order in question:
US or Canada
Type of Complaint(s):
Contract Violations, Scams & Other Unethical Activities
Stage of relationship with the supplier at the time of the incident:
Initial Order
User Experience:
I ordered a cell phone from Estores China in November 2018. I paid in full up front, via direct bank transfer. The phone was apparently shipped from the company warehouse in Europe (Netherlands), and arrived around 20 December 2018. However, the package was empty – no phone. The mailing envelope was intact, so it is doubtful that the package had been opened and contents looted en route. Most likely the theft occurred at the company warehouse, or had never been sent. The company has refused to accept any responsibility, will not refund my money, and will not replace the missing phone. So this has been a total loss to me, and a costly learning experience.
User Recommendations:
Yes – I would think reputable companies ought to accept payment for small purchases like mine via credit card or some other means that affords the buyer some level of protection against fraud or theft.
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