Are you researching possibly doing business with LEDs LUX Opto from China who sells Torus? If so, you may want to read the below review of the experience of one buyer and their recommendation to consider when dealing with this company.
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Buyer’s Nationality:
United Kingdom
Seller:
LEDs-LUX Opto | Illumination Technology Co Ltd
Seller Website:
http://www.leds-lux.com/
Seller Address:
Building A2, Zhongrun Industrial Park, Automobile Industrial Zone, Huadu District, Guangdong 510820, China
Initial contact with the supplier:
Online Supplier Directory
Type of product(s) being purchased:
Torus (TPL 1800mm)
Value of the Purchase Order when the incident occurred:
12,001 to 25,000 USD
Destination market of order in question:
Western Europe
Type of Complaint(s):
Missed Lead Times, Lack of Labor, Contract Violations, Scams & Other Unethical Activities
Stage of relationship with the supplier at the time of the incident:
Order #6-10
User Experience:
We purchased $12000 worth of pendant luminaries in various sizes for a project. The supplier ran over multiple deadlines so we accepted a partial shipment, but were not supplied five light fittings in an 1800mm diameter to the value of $6368. They cited production difficulties. 10 months later, after admitting they could not produce this size, they initially offered alternative product to equal value. Now they have ceased communicating altogether.
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