Need more information on USBEARTH Shenzhen Liyang Welding Equipment Co Ltd located in China? If you’re considering doing business with this company, read below to read one buyers experience with when they were looking to source Router from them.
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USBEARTH Shenzhen Liyang Welding Equipment Co Ltd
USBEARTH Shenzhen Liyang Welding Equipment Co Ltd
www.lybga.com | www.ly-cnc.com | www.ly-store.com| usbearth.en.alibaba.com
Room 1088, Dongbian Business Building, Shenzhen, Guangdong, 518000, China
Initial contact with the supplier:
Online Supplier Directory
Type of product(s) being purchased:
Cast Iron CNC Router
Value of the Purchase Order when the incident occurred:
3,001 to 6,000 USD
Destination market of order in question:
Type of Complaint(s):
Contract Violations, Scams & Other Unethical Activities
Stage of relationship with the supplier at the time of the incident:
I was looking for a CNC router by Aliexpress and I found a model that looked good from this seller. It was noticed in the product page that the displayed price was not real so I contacted the seller via the product’s page chat to obtain the real price. He directly replied that the price of this machine was 4200$ including all best options and shipping. Then I asked the supplied to confirm the options included to this price one by one and he confirmed all of them. It has to be noted that I asked for a transaction via Aliexpress but the seller refused, only TT was possible.
Then the supplier sent me the PI for this machine with a 50% prepayment. Finally I paid the 2050$ down payment and once the seller received the amount things became more complicated:
First the seller told me that he made a huge mistake in his quote and the price is not 4200$ but 5200$ because I took all best options. He directly proposed me to refund me, what I accepted. Then he told me that the refund needs 2-3 months to be completed. After some attempts from my part to accelerate the process he finally informed me that no refund is possible.
The seller has then offered me three options:
1) Remove options (a lot actually) from the machine to reach 4200$
2) Complete the total amount of 5150$ (discount of 50$ for apologize)
3) He send me another product with a value of 2100$
At this point I contacted Aliexpress and Alibaba buyer’s protection to help me but both of them refused to follow me because the transaction was concluded by emails.
Finally I decided to accept the new price of the machine fo 5150$ but I managed to make no further payment until I get pictures of the machine ready to be shipped.
Finally I received some poor quality pictures of the machine around 1 month later so I had no choice to complete the payment. Meanwhile I asked the supplied to estimate the price of an air shipment to save time. I replied me that for 700$ more he can ship the machine by TNT and he even accepted to take 200$ of this amount on his side to apologize for the delay. Therefore I paid 500$ of extra charge for this air shipment.
I thought that the deal was finally closed when after three more weeks without news I asked a Chinese third person to call them to clarify the situation. At this moment I learned that the seller was not able to sent the machine by TNT because the real cost of this shipment was 2600$ instead of 700$. Finally after one more week the parcel was shipped by sea and now the seller refuses to refund me the 500$ extra amount I paid for a TNT shipment.
I feel that I will never see my 500$ back, for this reason I decided to post this history here to inform about the level of ineptitude and dishonesty of the seller. All this history started in June and now we are in October and the machine is still on the way.
The name of the seller is Wayne Mao (sales manager)
the initial product page in Aliexpress is:
Very recently the seller has put another product in his store which correspond exactly to the machine I purchased:
Never send money to an oversea supplier without using Aliexpress or Alibaba services. In my case, the seller used Aliexpress as showroom for his products but forced me to bypass them for any payment.
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