Have you been doing research on Jinhua Yongan Electronic Electrical Appliance Manufacture Co Ltd located in China sells Electronic Security Devices? If so, read on below to read one buyers experience when trying to buy Electronic Security Devices.
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Buyer’s Nationality:
Netherlands
Seller:
Jinhua Yongan Electronic Electrical Appliance Manufacture Co Ltd
Seller Website:
http://www.yaelectron.com/
Seller Address:
No. 666 Bada Road, Qiubin Street, Jinhua, Zhejiang, China
Initial contact with the supplier:
Online Supplier Directory
Type of product(s) being purchased:
Electronic Security Devices
Value of the Purchase Order when the incident occurred:
12,001 to 25,000 USD
Destination market of order in question:
Western Europe
Type of Complaint(s):
Missed Lead Times, Contract Violations
Stage of relationship with the supplier at the time of the incident:
Order #6-10
User Experience:
All of a sudden, this company has stopped communicating on all requests which include re-orders for private label products as well as development updates on new designs. We have had no prior notice of a change with regards to the management of the company or our contact person.
It is as if the company has ceased to exist. We have approached various staff members via email, and have not received messages back for several months from anybody. A total radio silence is what we experience.
To our knowledge, there is no reason for this behavior. We always had a good relationship with this supplier and payments and deliveries were without a problem. In case of quality issues, the supplier acted swiftly.
User Recommendations:
We have dealt with many Chinese suppliers over the past years. This is an exception, but one that we did not anticipate at all. A supplier that stops all communications and deliveries/orders without prior notice. Make sure there’s always a plan B, and never be dependent on just one supplier.
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