Are you performing due diligence on Wivitouch Technology Limited from Shenzhen China who sells LCD Kiosk? If so, read on below to read one buyers experience when trying to buy LCD Kiosk.
You will also find some links to help you find more related information about Wivitouch Technology Limited on Supplier Blacklist and on Google as well as other bad suppliers of LCD Kiosk reported here on SBL.
Wivitouch Technology Limited
Wivitouch Technology Limited
10F, Huafa Building, North Huafa Road, Gongming, Bao’an, Shenzhen, 518106, China
Initial contact with the supplier:
Online Supplier Directory
Type of product(s) being purchased:
Value of the Purchase Order when the incident occurred:
Under 1,000 USD
Destination market of order in question:
Type of Complaint(s):
Missed Lead Times, Compromised Intellectual Property, Contract Violations, Scams & Other Unethical Activities
Stage of relationship with the supplier at the time of the incident:
This would have to be the worst company I have ever had the displeasure of doing business with. They are NOT interested in the customer. They sell you a product with no manual or instructions, tell lies about shipping timeframes by giving a timeframe, then when questioned, saying it was calendar days. How does a ship stop on weekends or public holidays? We’re liaising with a sales person Sage – most unhelpful and not interested. The unit sold to us has no ‘common’ browser, a wrong powercord and is unusable.
ALL OF THIS COMMUNICATION WAS MESSAGED TO MS. SELINA.
JOB TITLE – DIRECTOR. NO RESPONSE FROM HER. Sent many messages with no answer. I needed to message numerous times to receive a reply message. blamed delay on ‘peak production’. Comments like’ don’t worry, trust us’ became very irritating. There was a massive lack of accountability & empathy to our circumstances. When received, unit had incorrect adapter. Their reply – ‘you buy plug in your country’ ‘Do you have an English user manual please. No instructions came with the unit?’ NO REPLY About manual, there is no formal specification because we do it according to your drawing’. This ‘no formal specification drawing’ was supplied by Wivitech to us with the only difference – a hanging arm from 71cm to 80cm. No USB port? Asked to cut hole in the unit. Engineer to advise. NO REPLY. Received the antenna & power plug, with no instructions. We have messaged Wivitech three times with no reply. We currently have a ‘kiosk’ or I should say, 120kg of metal & glass, which is useless, as it cannot be operated, with extra antennas & power plugs – ALL WITH NO MANUALS OR INSTRUCTIONS!
DO NOT USE THIS COMPANY – WIVITECH TECHNOLOGY
I would also like to repeat that ALL OF THIS COMMUNICATION WAS MESSAGED TO MS. SELINA – DIRECTOR.
DO NOT USE THIS COMPANY – WIVITECH TECHNOLOGY. Too many other alternatives.
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