Are you performing due diligence on Wivitouch Technology Limited from Shenzhen China who sells LCD Kiosk? If so, read on below to read one buyers experience when trying to buy LCD Kiosk.
You will also find some links to help you find more related information about Wivitouch Technology Limited on Supplier Blacklist and on Google as well as other bad suppliers of LCD Kiosk reported here on SBL.
Wivitouch Technology Limited
Buyer’s Nationality:
Australia
Seller:
Wivitouch Technology Limited
Seller Website:
www.wivitouch.com
Seller Address:
10F, Huafa Building, North Huafa Road, Gongming, Bao’an, Shenzhen, 518106, China
Initial contact with the supplier:
Online Supplier Directory
Type of product(s) being purchased:
LCD Kiosk
Value of the Purchase Order when the incident occurred:
Under 1,000 USD
Destination market of order in question:
China
Type of Complaint(s):
Missed Lead Times, Compromised Intellectual Property, Contract Violations, Scams & Other Unethical Activities
Stage of relationship with the supplier at the time of the incident:
Initial Order
User Experience:
This would have to be the worst company I have ever had the displeasure of doing business with. They are NOT interested in the customer. They sell you a product with no manual or instructions, tell lies about shipping timeframes by giving a timeframe, then when questioned, saying it was calendar days. How does a ship stop on weekends or public holidays? We’re liaising with a sales person Sage – most unhelpful and not interested. The unit sold to us has no ‘common’ browser, a wrong powercord and is unusable.
ALL OF THIS COMMUNICATION WAS MESSAGED TO MS. SELINA.
JOB TITLE – DIRECTOR. NO RESPONSE FROM HER. Sent many messages with no answer. I needed to message numerous times to receive a reply message. blamed delay on ‘peak production’. Comments like’ don’t worry, trust us’ became very irritating. There was a massive lack of accountability & empathy to our circumstances. When received, unit had incorrect adapter. Their reply – ‘you buy plug in your country’ ‘Do you have an English user manual please. No instructions came with the unit?’ NO REPLY About manual, there is no formal specification because we do it according to your drawing’. This ‘no formal specification drawing’ was supplied by Wivitech to us with the only difference – a hanging arm from 71cm to 80cm. No USB port? Asked to cut hole in the unit. Engineer to advise. NO REPLY. Received the antenna & power plug, with no instructions. We have messaged Wivitech three times with no reply. We currently have a ‘kiosk’ or I should say, 120kg of metal & glass, which is useless, as it cannot be operated, with extra antennas & power plugs – ALL WITH NO MANUALS OR INSTRUCTIONS!
DO NOT USE THIS COMPANY – WIVITECH TECHNOLOGY
I would also like to repeat that ALL OF THIS COMMUNICATION WAS MESSAGED TO MS. SELINA – DIRECTOR.
User Recommendations:
DO NOT USE THIS COMPANY – WIVITECH TECHNOLOGY. Too many other alternatives.
Next Steps, Take Action
Leave us a comment below if you know this company and have had experience working with them.
Submit this company to Supplier Blacklist with your experience.
If this company has caused you problems you learn more about loss recovery here.
You an also learn more about loss prevention here.
Need More Info on Wivitouch Technology Limited?
If you need more information, you can click the below links to search for more submissions about Wivitouch Technology Limited on Supplier Blacklist as well as go to the search results page on Google for more reviews online about this company.
Perform a Supplier Blacklist search for more reviews on Wivitouch Technology Limited.
Find more bad suppliers of LCD Kiosk on Supplier Blacklist
Search Google for Wivitouch Technology Limited Reviews.
hello this is Lily from WIVITOUCH. We’re so deeply to cause this unhappy experience for clients. But still wanna explain the reasons why caused this problem.
1. It’s a customized product,instead of standard product, so standard product manuel had not been sent to clients.
Of course we should tell clients in advance and take a video to show him how to use product when receive product.
2. Customized product need longer production time than normal product, clients is not happy with longer time but accept it finally before payment.
3. New free power plug had shipped to clinets for wrong power plug, it’s really our carelessness and fault.
4. This lcd screen is high brightness which required strong sealing performance, equivalent to outdoor IP65. So there is no exposed ports on the machine unless clients tell us his requirements before production.
For this dispute, we also have a headache about this as well, did lots of work to help clients run the machine, sent free power plug, antenna, USB cable. But client feel angry, don’t listen professional suggestion and explanation 🙁 the customer even rejected our proposal to produce a new machine for him.
We’re over 11 years Super Key supplier on Alibaba, attach great importance to customer and company reputation. We learned a lots from this order and will do better for other clients.