Premier Wood LLC Based in Ukraine

Have you been doing research on Premier Wood LLC Based in Ukraine located in Oblast sells Epal Euro Pallets? If so, read on below to read one buyers experience when trying to buy Epal Euro Pallets.

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Buyer’s Nationality:
United Kingdom

Seller:
Premier Wood LLC Based in Ukraine

Seller Website:
www.premier-woodllc.com

Seller Address:
3 Mykulynets’ka St Ternopil, Oblast, 46002, Ukraine

Initial contact with the supplier:
Search Engine

Type of product(s) being purchased:
Epal Euro Pallets

Value of the Purchase Order when the incident occurred:
6,001 to 12,000 USD

Destination market of order in question:
Western Europe

Type of Complaint(s):
Missed Lead Times, Contract Violations, Scams & Other Unethical Activities

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
I have been searching for a while for a European supplier of Epal timber euro pallets. I found the website of premier-wood llc and having looked through it i sent them an email asking for prices and availability of Epal timber euro pallets. I received a positive polite reply back from Mrs Rudenka Alena and we negotiated on price, transport costs and delivery times. I finally asked them for the company details, ie address, registration no, contact names etc – this took sometime for them to respond to so I phoned and spoke to a gentleman named Patrick. He assured me he would get Rudenka to respond which she did & explained that if I placed an order then all the details would be on the contract.

This was done & i received a comprehensive sales contract to sign, which was signed by Mrs Rudenka Alena & the company CEO Mrs Dziuba Kateryna. Once all signed i returned the documents and they sent me the pro-forma invoice. We paid the 50% deposit direct to there bank and once they had received this I had communication that delivery would be made on the 06/04/2018. On the 03/04/18 i received an email from a Mr Kolarov Pavel of Express Logistics to say that the vehicle had been stopped @ the Polish border and they needed a euro1 movement certificate & also a Radio active compliance certificate. This i realized should be supplied by the seller/manufacturer and replied telling him so but he was quite definite that if we paid him 1200 and 1600 euros respectively then he could get them for us as his vehicle needed to keep moving to get to Scotland by Friday 6th April. At this point i realized that something funny was going on so i contacted Rudenka and explained what was needed, she admitted that they had forgotten to give the driver the R/Active certificate but was quite sure i should pay for the other.

I declined and firmly told them that they had to apply for the euro1 certificate, afterwards they agreed that yes they would but it would delay the delivery. We were in no rush for the goods so i agreed to shifting the date for delivery. from then on i have had very little response to emails. On the 23rd of April they said that we should receive delivery by the end of the next week – since then no response to email and the telephone just goes to answering machine. The English wasn’t bad but under stress seemed to get a little more broken than other occasions, i assumed this was due to the fact that we were dealing with the extremes of eastern europe.

I would be grateful of your comments on where we go from here and how we go about retrieving money (if possible).

User Recommendations:
If they get jumpy when you ask about the company ie, no of employees, qty & make of machines, product output etc then beware. If they say they’re a global exporter but haven’t heard of a euro1 movement certificate then steer clear!!

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