Hangzhou Sina Union Import Export Co Ltd

Looking for information while you are you performing due diligence on Hangzhou Sina Union Import Export Co Ltd from China who sells Water Heater? If you’re looking for information on this company then read the below experience of one buyer who ended up having problems with this company.

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Buyer’s Nationality:
Iran

Seller:
Hangzhou Sina Union Import Export Co Ltd

Seller Website:
https://sinounion.en.alibaba.com/

Seller Address:
Room 1018, #2 Green International Building, TongYi Road, Hangzhou, Zhejiang, 00000, China

Initial contact with the supplier:
Search Engine

Type of product(s) being purchased:
Water Heater

Value of the Purchase Order when the incident occurred:
25,001 to 100,000 USD

Destination market of order in question:
Middle East

Type of Complaint(s):
Contract Violations, Scams & Other Unethical Activities

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
It started in 2015. We search for a supplier of water heaters in china and I came across Alibaba and find “Hangzhou SINO Union Co.”

Contact person who talked with me was:
Mr. Tom Yang
Hangzhou Sino Union Imp & Exp co.,Ltd.
Add: Room 1018, #2 Green International Building, TongYi Road, Hangzhou,Zhejiang,China 310015
Phone: +8613967197432 or +8617767096190
Office Tel: +86-57185237339 * 8001

As I told before, we had found them via internet. They told us that they own a big factory for this product and they are manufacturer. After talking with them via emails and phone calls, our boss decided to go to Hangzhou to visit their factory. They came and pick us up in the airport, brought us to dinner, massage and club. We felt that they are so kind and also eager to make business with us. We went to visit the factory with them.

At that factory, we saw that the labels of the factory’s brand which is stick on the windows and doors are completely different with their company name, I told Mr. Tom this point and he said that factory belongs to them, but their factory sells through trading company, not directly. He is so intelligent in persuading people to work with them.

We talked with them about our first order and finalize everything and came back Tehran. They asked us for deposit and we paid 120,000RMB which was about 25000USD. When the goods were ready (as they said, but now, we think that nothing was ready and they told us a lie that goods were ready for shipping out), as agreed before, ask for inspection and they told us that SGS came and did inspection, but for Docs they need to ship out and then send us the Docs, my boss didn’t accept and we wait for DOCs.

After about2 weeks, finally, my boss decided to send inspection by himself to check goods, when I told Mr. Tom that we arranged the inspection, he said he would arrange soon, but after that he didn’t answer us like before. All the time, Mr. Tom told us that he is in business trip and something like this and we wait for him. after 1 month, he said that factory doesn’t let us to send our inspection company there and finally, Mr. Tom told us that the factory has tax problem and cannot ship out the goods, so we must wait.

We demanded him to refund our money. Mr. Tom told us that factory didn’t refund money and he couldn’t do anything. Just he said that they wanted to go to the court for solving their problems with factory (means that they told us a lie and factory doesn’t belong to them). And ask us to wait for the court to get result and after getting result, they remit back our money.

After nearly 2 years, nothing happens up to now and also Tom said that he paid money for court and they have lost in this contract. We tried too much to find a way to solve problem by talking. We asked them too much to give us any news, but they don’t answer our emails, our messages and our phone calls. Finally, Mr. Tom leaves us a message in Wechat with very bad words and blocked us!!!

We checked their Alibaba’s account now, after water heater and auto parts business about 2 years ago, now their company sells textile and these days (end of 2017) they add ceiling materials. It is shown that they just cheat people and change their business day by day.

User Recommendations:
1. Don’t work with trading companies

2. When you put another one in a middle of a contract, means that you add risk to your work, because they just search for their benefit and nothing else.

3. Go to the big factories, work directly with them and use LC

4. Make a good contract with details

5. when something is suspicious, check it more and more. if we check that factory doesn’t belong to them, nothing happens. we didn’t care about this point, although we saw this

User Submitted Image 1:

User Submitted Image 2:

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