Are you performing due diligence on Zhengzhou Laser Slim Technology Co Ltd from Henan China who sells laser machine? If so, you may want to read the below review of the experience of one buyer and their recommendation to consider when dealing with this company.
Zhengzhou Laser Slim Technology Co Ltd
Buyer’s Nationality:
Ukraine
Seller:
Zhengzhou Laser Slim Technology Co Ltd
Seller Website:
http://www.pzlaser.com/
Seller Address:
Building 13, Zhengzhou, Henan, 00000, China
Initial contact with the supplier:
Direct Buy Website
Type of product(s) being purchased:
Portable 808 diode laser hair removal machine by PZ Laser
Value of the Purchase Order when the incident occurred:
3,001 to 6,000 USD
Destination market of order in question:
China
Type of Complaint(s)
contract violations
Stage of relationship with the supplier at the time of the incident:
Initial Order
User Experience:
I purchased pz laser diode laser machine in December, 2016. From first day of treatment on it I notice, that mashine working continuously only 40 minutes, than it is gives message on the screen: Error 1: over temperature. In manual book is mention, that current mashine continuously working 7 hours, than need one hour brake. But in reality be ready, that ur mashine , if room temperature 22-23, normal room temperature for people, to be treated ( many of them need to be hulf naked, during the treatment) .
I directly msg by WhatsApp,( as we use to contact same way before), Susan Lee – Sales Manager, whatsapp/viber 086-13303820560, from sales department of Zhengzhou Laser Slim Technology Co Ltd, and informed her about the issue.
She replied me, she will ask engineering department. And what the solution they gives me is: add very cold water to the mashine and reduce room temperature, but unfortunately, even after if, mashine can’t work more , than one hour. What I create to do, is to change water after error msg.
So, if client coming to treat full legs, I have to make brake in the middle of treatment and change water once, coz mashine simply can’t work this much long as needed to treat full legs. If need to be treated bikini, legs, arms or full body, need to preper cold water about 4-5 litr, and to change water 2-3 times. To change water once taking time about 30 minutes. So my clients and me facing discomfort and loothing time, some of them thinking that this issue effecting in quality of treatment.
Now end of November 2017. For one year I am trying to fix this issue with Zhengzhou Laser Slim Technology Co Ltd, and find the answer, why my purchased mashine is working very short and limited time from begging, is it need fixing, changing spare parts etc. Or its all this kind of mashines have similar issue, and mentioned in manual book parameters with continuously working 7 hours – is big lie. I non stop talking and msging Sales person Susan with reguest: to give me proper answer. I talk to after sales support and send videos a lot. Person from Pz after sale department Molly, +8618236913062, just stopped to answer for my msges, and requests to give me answer and comments, and to help me to fix the error1 msg each 40-60 minutes.
User Recommendations:
Do not purchase from PZ Laser website of Zhengzhou Laser Slim Technology Co Ltd.
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I , Bilostotska Maryna, have resolved the matter with Zhengzhou Laser Slim Technology Co Ltd, and no longer consider the supplier a bad supplier for the following reason: The laser machine replaced with a new one.
After my complains, Sales person Susan and Molly from after sale department contacted me and offered me to replace laser machine with new one, for that i signed agreement with them, that after i received new machine , i have to send old machine,. It looks comfortable for me, and i agreed and sign the agreement. Now i already received new Laser , and tested. It works perfectly, there is no issue, and no errors any more. Now me and my clients satisfaits, the treatment is running quicklier and even more effective, as per reviews of clients .
I Will add , that expenses for transportation from China to Ukraine, have paid PZ Laser.