Suzhou Hengtai Medicines Chemical Co Ltd

Are you looking to do business with Suzhou Hengtai Medicines Chemical Co Ltd based in China who are selling Mono Chloroacetic Acid? If so, you may conduct further research and reviews about this company. If you happened to have negotiation with this company be careful of contract violations. Read below to witness one of the customers encounter when dealing with company in China.

Buyer’s Nationality:
Russia

Seller:
Suzhou Hengtai Medicines Chemical Co Ltd

Seller Website:
http://www.szhengtai.cn/en/

Seller Address:
Room 1001, Runjie Plaza, 9 Dengwei Road, Suzhou, Jiangsu Province, 234000, China

Initial contact with the supplier:
Search Engine

Type of product(s) being purchased:
Mono Chloroacetic Acid (MCAA)

Value of the Purchase Order when the incident occurred:
25,001 to 100,000 USD

Destination market of order in question:
Eastern Europe

Type of Complaint(s):
contract violations

Stage of relationship with the supplier at the time of the incident:
Order #2

User Experience:
Dear Sirs.
My name is Kirill Fedorov, import manager of Dmitrievsky Chemical Plant, Russian Federation.
Here to inform about the situation that happened recently with supplier of MonoChloroacetic acid (MCAA) – company called Suzhou Hengtai Medicines & Chemical Co., Ltd (address: Room 1001,Runjie Plaza,9 Dengwei Road, Suzhou,China), that resulted in serious losses of Dmitrievsky Chemical Plant.

On December 16th 2016 Dmitrievsky Chemical plant signed a purchase contract with Suzhou Hengtai Medicines & Chemical Co. Under which Suzhou Hengtai Medicines & Chemical Co. was to supply 72 metric tons of MonoChloroacetic Acid, packed in 50 kg bags, with pallets. Delivery was to be done in three 20’ FCL. Cargo was to come to the port of Saint Petersburg, Russia. The text of the contract clearly stated that bags should be supplied on pallets. It is a crucial point, as the supplied commodity, MonoChloroacetic Acid, is extremely sensitive to water damage. So, MCAA should be supplied in water-proof bags to avoid any contact with water or moisture. After the advance payment was done and cargo, which has been bought of CFR basis, was dispatched from China, it was discovered, that bags are not palletized!

Suzhou Hengtai Medicines & Chemical Co. agreed to compensate a small amount of money because of this issue. Containers came to Saint Petersburg in the end of March 2017. After containers were sent to the warehouse and unloaded it was discovered, that several bags of MCAA were torn, many bags were soaked in water and the rest of bags were damp. Besides, damp bags cacked in solid bricks. This means that bags were not water-proof and did not protect MCAA from water damage. MCAA got soaked in water, material caked. As the result, it was impossible to properly palletize the material at the warehouse.

After this, the chemical reaction began in damp bags, resulting in occurrence of acidic substance leaking from bags. This damaged the rest of bags, also damaged the warehouse equipment. Photos are attached.
As the result, all volume of material was damaged beyond usability. It is wet, cacked into solid rock.

I had no other option but to ask for the complete refund. Manager at Suzhou Hengtai Medicines & Chemical Co. refused. After this, I asked, at least, for the fair refund to compensate at least part of losses. There was no reply from Suzhou Hengtai Medicines & Chemical Co. Currently, cargo still stays at the warehouse. Nothing can be done with this. So, my company lost money, lost material and now have to suffer more costs to dispose of the MCAA and repair the warehouse equipment.

Please also be noted, that this was the second time we bought from Suzhou Hengtai Medicines & Chemical Co this commodity. When we ordered for the first time, bags also came with minor damages, but that time we decided not to raise the issue.

User Recommendations:
Please be very cautious in dealing with this supplier. We will not work with them anymore.

Next Steps, Take Action

Leave us a comment below if you know this company and have had experience working with them.

Submit this company to Supplier Blacklist with your experience.

If this company has caused you problems you learn more about loss recovery here.

You an also learn more about loss prevention here.