Are you buying Cables from the company Shanghai JNL Industry Co Ltd based in Shanghai China? If you are having negotiation and experiencing poor customer service. You may check supplier blacklist website first to witness list of companies who makes fraudulent actions. Read below one of the buyers encounter with this company in China.
Shanghai JNL Industry Co Ltd
Buyer’s Nationality:
United States
Seller:
Shanghai JNL Industry Co Ltd
Seller Website:
www.shjnl.com
Seller Address:
Room 1702, Building B, No.66 Caobao Rd, Shanghai, Shanghai, 200235, China
Initial contact with the supplier:
Online Supplier Directory
Type of product(s) being purchased:
Cables
Value of the Purchase Order when the incident occurred:
3,001 to 6,000 USD
Destination market of order in question:
Middle East
Type of Complaint(s):
missed lead times, contract violations
Stage of relationship with the supplier at the time of the incident:
Initial Order
User Experience:
* A quote was received from the seller. The offered lead time was 14 days.
* Upon reviewing the offer and a thorough technical and commercial evaluation, we signaled to the with the supplier that our order will follow shortly and that meeting the 14 day lead time is critical and is a condition for us to proceed.
* Based on his confirmation, we signed a contract with our customer committing to the same lead time
* A formal purchase order was sent to the supplier within two days of his confirmation that he lead time could be met. No acknowledgement or response were received.
* Repeated emails requesting status were ignored for a period of one week
* After contacting the supplier by phone and on skype, the export manager claimed that they had received a larger order from another customer and would not accept our purchase order
* Attempts at negotiating an alternative arrangement failed as the seller was rigid and would not help in any way
User Recommendations:
To factor in lead times buffers and have alternative sources to deal with similar disruptions
Next Steps, Take Action
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