Shenzhen Y Q Electronic Co Ltd

Buyer’s Nationality:
Bulgaria

Seller:

Shenzhen Y Q Electronic Co Ltd

Shenzhen Y and Q Electronic Co Ltd

Seller Website:
http://www.globalsources.com and peoplesmoker.co

Seller Address:
6/F, Tower B, Building 2, Tongtai Times Center, Fuyong Town, Baoan Area, Shenzhen, Guangdong, 518102, China

Initial contact with the supplier:
Online Supplier Directory

Type of product(s) being purchased:
PCC for e cigarette and mobile phone M1 with F11

Value of the Purchase Order when the incident occurred:
12,001 to 25,000 USD

Destination market of order in question:
Eastern Europe

Type of Complaint(s):
lack of labor, contract violations, scams & other unethical activities

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
After contacting Shenzhen Y Q Electronic Co Ltd (PeopleSmoker) in the person of Mrs.Coco He, Deputy General Manager in January 2017, i started a written correspondence with her per email , Skype and whats app since i was in search for a new producer for OEM e-cigarettes for my company in Europe. Our communication ended in my company placing two orders from the same manufacturer.First order was placed in February.Order one was about disposable e-cig where the supplier had used my already existing OEM gift box materials form previous supplier. Shenzhen Y Q Electronic Co Ltd (PeopleSmoker) had to produce the e-cig inside the box.I remember gave Ms.Coco very very detailed information about the look, taste and technical data of the e-cig i wanted to have.Still the flavors in all boxes arrived wrong taste.Which was confirmed by family and friends who tried the e-cig.But Mr.Coco refused to accept this mistake and did not take any responsibility what rather compensation about it.

During my first order was going through delivery to my country, customs clearance and tax payments, i have placed second order but for much bigger amount. The order was for rechargeable model e-cig.I did not know yet that the first order will bring me such headache and i already had made partial payment for order two to the same supplier.So i proceeded further.Unfortunately the problems with my second order were even bigger.First the design of my OEM boxes was completely wrong.I had written text over the gift boxes and that was also wrong.All this made the recognition of the goods inside the boxes very very hard to guess.The biggest nightmare started after my company has started selling the rechargeable models.Then all the complaints from clients started raining.Although we had evidences such as photos from clients with damaged or not functioning devices, emails, videos and etc after contacting this same supplier Shenzhen Y Q Electronic Co Ltd (PeopleSmoker), the only answer we got was to place another order in terms to be able to receive couple of kits extra for the defect pieces! And why should i place a new order somewhere, where i was completely unhappy from service and quality of goods!? Would any normal person do such thing ever?

We have contacted also the Customer Service of Global Source.

Raffles City PO Box 0203 Singapore 911707
Tel: 65-6547 2800 Fax: 65-6547 2888

And even after forwarding to them all our correspondence with Shenzhen Y Q Electronic Co Ltd (PeopleSmoker) represented by Ms.Coco He, our case was left with no resolution.

I hope this message will safe time, efforts, money and mostly company name reputation to anybody else trying to shop from Shenzhen Y Q Electronic Co Ltd (PeopleSmoker) because we lost all this during this sour experience!

User Recommendations:
Never to trust to Chinese suppliers!

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