Are you researching possibly doing business with Shandong Jungchuan Lock Industrial Co from Dezhou City China who sells plastic tamper proof seals? If so, you may want to read the below review of the experience of one buyer and their recommendation to consider when dealing with this company.
Shandong Jungchuan Lock Industrial Co
Shandong Jungchuan Lock Industrial Co and JCSY Seals
South of Quigxu Road, No 160 Xuyuanzi industrial Garden, Dezhou City, Shandong Province, 25110, China
Initial contact with the supplier:
Type of product(s) being purchased:
plastic tamper proof seals
Value of the Purchase Order when the incident occurred:
3,001 to 6,000 USD
Destination market of order in question:
South East Asia
Type of Complaint(s):
missed lead times
Stage of relationship with the supplier at the time of the incident:
1. After issue of PO and copy of Payment, they claimed no payment was received. It took them 10 days to find the payment which they received the day after the payment was made. They delayed production for 10 days.
2. They produced to wrong color and reproduced the item, delay 3 days.
3. they missed 2 weekly vessels for delivery
4. They then booked a non-direct vessel taking 12 instead of 5 days to port.
5. we agreed to airlift the cargo, but they wanted full payment upfront.
6. they shipped the cargo on our TNT account – the most expensive option so they did not have to pay the shipper.
7. despite copies of payment, they withheld the shipment for 5 more days, despite claiming it was released to TNT
8. Compensation worth USD 300 was offered in next order in terms of free production for additional.
Make sure they sign the terms of order and penalty.
check shipping details.
use independent cargo handler for new suppliers.